Public Mediation

J.D. vs. Netflix Inc

J. D. vs. Netflix Inc
100 Winchester Cir, Los Gatos, California, 95032-1815 , United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2308214
    • Amount Involved: 4,090.00
    • Filed On: Jan 04, 2020
    • Posted On: Jan 15, 2020
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"Had a Netflix account for several years. On April 4th, 2019 I cancelled my account. Today 1/4/2020 I realized that Netflix has been charging my credit card since June. Apparently someone hacked my Netflix account and is continuing to use it for free. Called Netflix and they refuse to do anything except give me a one month refund. They said it's all my fault and it's because my credit card was hacked, but there are many more stories online just like mine and my credit card has not been hacked. In fact business insider has an article from late November and they describe exactly what happened to me. What happens is they keep your account info for 10 months in case you rejoin Netflix and during this time people hack them and get free Netflix. I call in to customer service and they treat me like an idiot."
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What Claimant Wants Hide
1. Compensation: Back charges since June Jan 24, 2020 $90.00
2. Damages: Leaking my account information Jan 24, 2020 $4,000.00
Cash total : $4,090.00
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Awaiting response from Party
Dustin Black commented
Dustin Black (Comment):
"What sort of damages have happened since your account was hacked?"
 (6 months ago)

Respondent's Counteroffer

There has been no response to this claim from Netflix Inc. This claim will remain posted until resolved
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  • Contributed Solution: by Dustin Black On 01-23-2020
    Good solution there but involve your credit card company. They may be able to give you information about the charges or time-frames you currently do not have
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Is this a fair resolution?
  • 1
  • Contributed Solution: by George Maxwell On 01-17-2020
    Netflix has been subject to significant hacks and should be responsible for reimbursing amount charged after cancelation, unless they can show the account was used at your home address. If not, contact the CFPB. More...
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