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Claimant's opinion: I just feel they wanted me to let the problem go
Claimant's opinion: Would try at least twice everyday to get with the office. They were suppose to answer the phone from 1 to 8 pm.
Claimant's opinion: Rude behavior was from the office.
Daytona Beach addressNeptune Solutions, Corp3817 S Nova Rd Ste 5015Port Orange, FL 32127
I wish you would go back and read the complaint. It was not once my pool turned green but 4 times in the amount of time your company was suppose to be cleaning my pool. I was told from the beginning by Piere and your rep that the owner was eating everything for the first green pool including the filter. Never did I say I would pay half. Piere was going to wipe everything off and I told him I owed for 1 month and the $40.00 for chemicals. I just want what I am due. It cost me $350.00 to have it cleaned the last time no one came to clean it for over a month. I was paid up until November because your office told me they never received my check so I sent another out. When I checked the next day the check had been posted the day before. I tried to take care of this through your office and your "manager" told me he didn't owe me anything that I owed $24 and something. I paid for two months September and October that no one came out and I want that back which was $119.90. I feel that since your "manager" told me that if he was me he wouldn't let your company come out and clean the pool that your company should be responsible for at least half of the $350 I was charged because the pool was so bad. I feel I went way out of my way to bring this to an end.
I will need the name, address, email address and phone number of the owner of this company for small claims court in Volusia County. If this goes go court it will be for the full amount that I was out because of your company. If you would like to settle this before papers are filed you can send me the $119.90 I paid for the last two months that no one from your company stepped foot on my property.Thank youSue Meeks296 Tracy AveHolly Hill, FL 32117
I hired April 18. They came on the April 20 with my $50 initial cleaning fee. On April 20 after their card was left on my porch I checked my pool
pump becaue it started running late afternoon and sounded very gurgly and the pool was still filled with debri . I found debris all in my side filter and no water running through. It was the first of supposed three consecutive or every other day cleaning prior to my first month on going clean. My pool had just be serviced 3 weeks prior to their original start so it was that bad. I called the following Thursday as no one has been back and color was changing. The next day someon came I could hear them on my back patio. One girl said to. Guy working together "are you even getting paid for this". I thought this was odd to hear from the people working on my pool. I received a flyer for their service and figured with the quality of ad mailed it had to be a reputable company it was on hard stock card laminated and color printed. So 7 days 2 cleans. This time I checked my filter there was no pressure in it. It was dry and the tightened on the inside lid dead broken so now it won't bring in pressure at all with a big gap beteeen tubes. Since then I have called daily sometimes raising my voice threats to call someon requests for a supervisor to return my call. It's been 4 weeks and they also sent me a bill for two cleans in the first two weeks so they are charging me fees for the only two visits as my first half month off. No one cleaned. No one has called I'm so frustrated and I don't have time to do this myself. My pump is probably destroyed. Filter cracked and it was just replaced three months ago. I know this is a comment on someone else's complaint but this is all I could find of this company online. Please someone help.
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