Public Mediation

S.M. vs. Neptune Solutions, Corp

S. M. vs. Neptune Solutions Corp
1856 N Nob Hill Rd # 305 (UPS Store), Plantation, Florida, 33322-6548, United States
Amount Involved: $119.90
    • Claimant Seeks: View.
    • Claim #: 1321093
    • Amount Involved: 119.90
    • Filed On: Nov 18, 2016
    • Posted On: Nov 29, 2016
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Problem with a service
View less
Rate or Review on Neptune Solut...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I hired your company at the beginning of April 2016 to clean my pool. Your company cleaned it and keep it cleaned and was paid $95.00. No one from your company came back to my pool until 5/25/16 witch was Jared. Jared informed me I needed a new filter and the next thing is that he went and got a new filter and put it in. When asked why he didn't get my permission to buy it he told me the "owner" said h would eat all the money to get it clean again. Jared came back 6/1/16, 6/4/16, 6/8/16, 6/15/16, 6/30/16 in this month you can see he missed 2 weeks and the entire month of May was left because no one came out the entire month and that is why the company was going to eat the cost. I left a message every day for the office to call me but they never returned my call. I talk to Pierier and he told me the same thing that the company would pay. Jared came out on 7/6/16, 7/13/16 one time he didn't date, Then it was until 8/3/16 when Cody came out. Cody 8/10/16 nd 8/23/16. From then on Tim was here twice he didn't leave a paper. Let us say 8/30/16 was the last day anyone from Neptune was at this address.

Private message

My name is Sue Meeks 296 Tracy Ave Holly Hill, FL account number 362000362. Phone number 386 257 3640 I was told by your rep that he probably wouldn't let the company do anything else to my pool. It cost me $350.00 to have it cleaned."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Neptune Solutions Corp Hide
  • Nov 20, 2016, Claiming party added:

  • Daytona Beach address
    Neptune Solutions, Corp
    3817 S Nova Rd Ste 5015
    Port Orange, FL 32127

  • Nov 30, 2016, Claiming party added:

  • I wish you would go back and read the complaint. It was not once my pool turned green but 4 times in the amount of time your company was suppose to be cleaning my pool. I was told from the beginning by Piere and your rep that the owner was eating everything for the first green pool including the filter. Never did I say I would pay half. Piere was going to wipe everything off and I told him I owed for 1 month and the $40.00 for chemicals. I just want what I am due. It cost me $350.00 to have it cleaned the last time no one came to clean it for over a month. I was paid up until November because your office told me they never received my check so I sent another out. When I checked the next day the check had been posted the day before. I tried to take care of this through your office and your "manager" told me he didn't owe me anything that I owed $24 and something. I paid for two months September and October that no one came out and I want that back which was $119.90. I feel that since your "manager" told me that if he was me he wouldn't let your company come out and clean the pool that your company should be responsible for at least half of the $350 I was charged because the pool was so bad. I feel I went way out of my way to bring this to an end.

  • Mar 23, 2017, Claiming party added:

  • I will need the name, address, email address and phone number of the owner of this company for small claims court in Volusia County. If this goes go court it will be for the full amount that I was out because of your company. If you would like to settle this before papers are filed you can send me the $119.90 I paid for the last two months that no one from your company stepped foot on my property.
    Thank you
    Sue Meeks
    296 Tracy Ave
    Holly Hill, FL 32117

What Claimant Wants Hide
1. What I paid w/o sevice Dec 24, 2016 $119.90
Cash total : $119.90
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Neptune Solutions Corp: We are sorry for any misunderstanding. We strive to give the best service at the lowest prices but occasionally something does go wrong, in those cases we make ever effort to make it right. We have spoken to the customer many times in regards to the issues they bring up. The pool did go green when unfortunately an employee missed the service one week. We would never miss service intentionally so we told the customer they didn't have to pay for the weeks the pool was green (2 weeks). Because the customer was not happy with this we gave them a whole month credit. We never said we would wipe the entire bill because your pool turned green for a short time, that was obviously a misunderstanding.

The issue with the filter cartridge we also spoke to the customer many times. Our records show the customer gave us to go ahead to install the filter cartridge but again because the customer was not happy we credited the customer. We spoke with the customer and the customer agreed to pay half of the cost of the cartridge and we would eat the other half, this was done also.

We feel that this online forum was not necessary because we have spoke to the customer many times and we believed the issues to be resolved through credits already posted to the customer's account. Our service is week to week, no contracts so the customer was never forced to use our service and we didn't ask for additional money for the service done. That being said we have applied additional credits to the account and have decided to refund you a total of $86.82 as a good will gesture.
What By When How Much
1. Refund for Service Dec 15, 2016 $86.82
Cash total : $86.82
  • -1
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Nov 18, 2016
Claimant's Terms of Settlement to Neptune Solutions Corp
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Rana Kahtani On 05-14-2017
    View more
    Same issues here More...
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim