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Claimant's opinion: see above
Claimant's opinion: They stole the converters and cut the flex pipe which my mechanic was still would have been able to be reused.
I was lied to twice. I called back within a few days to get my converters back. I was never told the whole exhaust was broken. My 84 year old mother did not have that kind of money and was going to be taken advantage of. She would never agree to anything without talking to me because it is my car. I was offered $50.00 which was an insult because in junk yards they are worth up to $300.00 used. I have an invoice which I faxed stating I only needed from the converter back. My mother was not asked if she needed the parts back she was told she didnt need them. Also the parts are supposed to be kept for 15 days (terry the director in customer service told me) and they were disposed of in 5 days. I would like at least the money for the converter. They cut a perfectly good pipe. to get the muffler off so it couldnt have been "all broken up".
"The vehicle came in and was unsafe, the converter was dragging on the road and was all broken up, we quoted the customer a price and she agreed to the work until her daughter became involved and requested that we stop work on the vehicle because her nephew would perform at a lower price. Which they provided an estimate for almost double of what we were charging. The converter was never requested back, and we kept at our establishment for the required # of days by law, it was not until we got rid of the part we heard from Lois Gaskins demanding the part, we offered the customer above the monetary value of the part and they refused. "
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