Public Mediation

Mr. Rooter Plumbing Dispute

C. B. vs. Mr. Rooter Plumbing
PO BOX 2049, Roswell, Georgia, 30077, United States
Amount Involved: $2,100.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1456989
    • Amount Involved: 2,100.00
    • Filed On: Aug 01, 2014
    • Posted On: Aug 12, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (8) - View
Claimant says:
"My service request began with a septic service which was quoted at $175.00 for a 1000 gallon tank, and they only pumped half. This unjustly rose to $2500.00. Which I paid in full the same day as the servie was provided. They charged me $1800.00 for a 4" piece of PVC pipe, that they broke. It was only 4 ft long. When I contacted them to find out why I was charged so much, they informed me that they would contact me. Several days went by, and they didn't contact me, so I called them, and spoke with Billy. Billy told me that he would send a technician to the property , it was the same tech that did the initial pump and he said he left only 6''. Untrue, there was more than 3 feet remaining. I haven't heard from them since, they keep telling me the boss will call me back. He has not."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: finish pumping the tank, send a supervisor not the same tech to investigate Aug 16, 2014 N/A
2. Change of policy: be informative and forthright Aug 16, 2014 N/A
Cash
1. Recovery of Losses: overpriced product Aug 16, 2014 $300.00
2. Refund: Eg.: Purover payment for inadequate informative information That he only pumped half the tank.chase price + shipping Aug 16, 2014 $1,800.00
3. Other – Copy claim to regulators Aug 16, 2014 $14.99
4. Other – Pay for claim posting cost Aug 16, 2014 $7.99
5. Other – Physical delivery charges Aug 16, 2014 $2.99
Just make me happy!
Claimant invites Mr. Rooter Plumbing to make a fair offer to resolve this complaint.
Cash total : $2,125.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mr. Rooter Plumbing. This claim will remain posted until resolved
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