Public Mediation

Design defect in keypad on Motorola Razr 2 V9X

D. L. vs. Motorola Inc (Headquarters)
222 Merchandise Mart Plz Ste 1800, Chicago, Illinois, 60654-4203, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 22185
    • Amount Involved: N/A
    • Filed On: Aug 06, 2010
    • Posted On: Aug 21, 2010
    • Complaint(s):
      • Questionable Business Practices
      • Service Problem
      • Product Defect
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"This was the second phone that had the exact same problem. The first one lasted 10 minutes and was promptly replaced by the dealer. This one lasted 3 months but when it failed in the same manner Motorola's service center denied warrenty because the problem is not repairable and the phone itself is not repairable."
...
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What Claimant Wants Hide
What By When How Much
1. Replace: Cellphone Razr 2 V9X Aug 21, 2010 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Motorola Inc (Headquarters). This claim will remain posted until resolved
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  • Comment: by RUTH GILBERT — Online mediator
    • On: 12-20-2012
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  • CELL PHONE ARE REQUIRE TO HAVE A WARRANTY THE FIRST TWO YEARS. WIRELESS DEVICES CAN BE TROUBLE IN PROBLEM AREAS. THE WARRANTY DEPARTMENT CAN MONITOR NUMBER OF TIMES COMPLAINTS HAVE BEEN FILED EXAMING SOLUTIONS TO MOST CUSTOMER ACCOUNTS BY REPLACING THEIR PHONE AFTER CUSTOMER RETURN PHONE TO COMPANY.
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