Public Mediation

Money Gram International Inc Dispute

A. S. vs. Money Gram International Inc
2828 N. Harwood, Floor 15, Dallas, Texas, 75201, United States
Amount Involved: $4,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Money Gram International Inc
    • Claimant Seeks: View.
    • Claim #: 2543539
    • Amount Involved: 4,000.00
    • Filed On: Jun 07, 2016
    • Posted On: Jul 18, 2016
    • Complaint(s):
      • Failure to disclose facts
      • "This feels like a scam to me."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"The money gram just sent the money without verifying the reciever. I lost $4,000 because of Money gram"
...
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Additional Communication Between Claimant and Money Gram International Inc Hide
  • Jun 08, 2016, Claiming party added:

  • Money Gram is not trustworthy, do not use it

  • Jun 08, 2016, Money Gram International Inc (responding party) added:

  • I am unable to respond to this complaint without the reference number, or numbers if more than one transfer. Please provide the reference number or numbers in order for an investigation to be performed and you claim reviewed. Otherwise, we cannot respond.

  • Jun 08, 2016, Claiming party added:

  • reference numbers
    48999186
    66238247
    26445584
    96243381
    78890070

  • Jun 09, 2016, Money Gram International Inc (responding party) added:

  • Thank you, Ms. Saeed.

    I will request the transactions for the numbers provided be investigated.It may take up to two weeks to gather all the necessary information.

    Thank you.

  • Jun 09, 2016, Money Gram International Inc (responding party) added:

  • Thank you, Ms. Saeed.

    I will request the transactions for the numbers provided be investigated.It may take up to two weeks to gather all the necessary information.

    Thank you.

  • Jun 09, 2016, Money Gram International Inc (responding party) added:

  • Thank you, Ms. Saeed.

    I will request the transactions for the numbers provided be investigated.It may take up to two weeks to gather all the necessary information.

    Thank you.

  • Jun 09, 2016, Money Gram International Inc (responding party) added:

  • Thank you, Ms. Saeed.

    I will request the transactions for the numbers provided be investigated.It may take up to two weeks to gather all the necessary information.

    Thank you.

  • Jun 17, 2016, Claiming party added:

  • Any news?

  • Jun 17, 2016, Claiming party added:

  • Any news?

  • Jun 17, 2016, Money Gram International Inc (responding party) added:

  • Now that MoneyGram has been supplied with the reference numbers, an investigation will be done. Please allow 2 to 3 weeks for a response.
    Thank you

  • Jun 17, 2016, Claiming party added:

  • You said 2 weeks on 6/7 you still need 2 more weeks?

  • Jun 21, 2016, Claiming party added:

  • Today is 21st and I sent in reference numbers on 6/7. You asked for 2 weeks to find information about these provided numbers. It's been 2 weeks any updates?

  • Jun 24, 2016, Claiming party added:

  • Any updates??

What Claimant Wants Hide
1. Refund: Transfer Jun 22, 2016 $4,000.00
Cash total : $4,000.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "MoneyGram sent six transfers as instructed by Ms. Saeed to receiver, Suen Kuye, in Nigeria. The receiver had the unique reference number for each of the transfers and also relevant information related to each transfer. A government ID was provided as identification.
    Unfortunately, our records confirm that it is likely that Ms. Saeedwas a victim of consumer fraud perpetrated by a third party. Unfortunately, MoneyGram could not have prevented this consumer fraud from occurring, and it does not appear there were errors in the payout of the transaction. MoneyGram is therefore unable to refund Ms. Saeed the transaction amounts and her redress is against the third- party who defrauded her. That said, MoneyGram seeks to prevent consumer fraud through a variety of methods, including specific consumer warnings, transaction interdiction, and generally educating the public about consumer fraud.
    In order to raise awareness of consumer fraud, MoneyGram warn its consumers in various ways. In this case, during the process of sending the money wire transfer through MoneyGram’s Call Center, Ms. Saeed was provided with an audio recording containing the following warning:

    Valued MoneyGram Customer the following Money Transfer Fraud Warning is for your protection. Please stop and listen.

    Answer the questions below to help keep your money safe:

    Are you sending money in response to an internet offer, a secret shopper assignment, buying a car, claiming a prize or sending to someone claiming to be a relative or a friend in need? Returning an overpayment, or “escrowing” money to buy a car or other goods, or to rent an apartment?
    MoneyGram also takes the additional step of providing a link to the MoneyGram Fraud Prevention Center at the bottom of its opening Home Page at www.moneygram.com."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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