Public Mediation

E.J. vs. Mimi's Dollhouse: Mimisdollhouse.Com

Beware of poor customer service with Mimi's Dollhouse

E. J. vs. Mimi's Dollhouse - Mimisdollhouse.Com
Henderson, Nevada, United States
Amount Involved: $10.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1421901
    • Amount Involved: 10.00
    • Filed On: Jan 05, 2017
    • Posted On: Jan 16, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a printable package for my daughter's 1st birthday and also paid for a 24hr turnaround. I never received the products. I contacted the vendor within the 24hr time frame and the day after both without respond. I finally went onto Facebook and contacted the vendor and received response but it was no customer service provided. I requested a refund due to the service that I paid for was not provided and the vendor refused. I also asked for the vendor to confirm the email address that was provided but she also refused to do so. I would never recommend this shop to anyone! Below is the exchange we had on Facebook:

1:35pm

Ebony Jackson
Hello. I'm contacting you via Facebook because I'm having the hardest time getting a response via email. I have order a printables package for my daughter's 1st birthday on January 3 with a 24hr turnaround add-on and have yet to get the printables or even confirmation that my order is being processed. I am looking for help in resolution to this problem. Order #: 16160.



1:37pm

Mimi's Dollhouse
Your order was sent to your email yesterday as was confirmation that your printables were sent. Please check both your inbox and spam folder.



1:42pm

Ebony Jackson
I have been checking both and I have received nothing. Can you confirm what email address you sent to.



1:43pm

Mimi's Dollhouse
Here is the link to the files that were sent: https://www.hightail.com/download/cUJXRGwxUnJubVhOUjhUQw



2:01pm

Ebony Jackson
I'm trying the link now but I would like a refund for the $10 add-on as I didn't get the product in the time specified.



2:02pm

Mimi's Dollhouse
Your order was placed on the 3rd and sent out on the 4th. That is within 24 hour timeline and does not qualify for a refund.



2:13pm

Ebony Jackson
I didn't receive the product until today January 5. If it was emailed on yesterday, it was not to me. As I explained before I have tried to contact you on several occasions via email about the product with no response. And would not have received anything from you today if I hadn't found you on Facebook. Please let's resolve this as I would like to move on but I would not pay for a service that I didn't receive.



2:14pm

Ebony Jackson
Customer Service is key!!!!



2:16pm

Mimi's Dollhouse
The files were sent to the email on the order within the timeframe provided. I appreciate that you may be having difficulty with your email, however it is our policy not to refund when orders are sent on time, regardless of when you download the files. I can offer 20% your next order if you contact me prior to placing the order in the future. Thank you.



2:26pm

Ebony Jackson
No, I'm not have any problems with my email as I've sent and received without problem from every other vendor but you. Thanks for the offer but I will not ever spend anymore of my money with you and will make sure to let others know about my experience @ Mimi's Dollhouse. Thanks and Happy New Year.



Seen 3:03pm"
...
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Claimant timeline (4) - Hide
  • 01-03-2017 — Printables purchased with 24HR turnaround
  • 01-04-2017 — Contacted the vendor about status of order via email/ no response
  • 01-05-2017 — Contacted vendor 2nd time for status update via email/ no repsonse
  • 01-05-2017 — Searched for vendor on Facebook, contacted, repsonse with no customer service
What Claimant Wants Hide
1. Refund: 24hr turnaround fee Jan 13, 2017 $10.00
2. Other – Pay for claim posting cost Jan 13, 2017 $7.99
Cash total : $17.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mimi's Dollhouse - Mimisdollhouse.Com. This claim will remain posted until resolved
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