Public Mediation

Shirley Barbee vs. Metro East Guttering,Inc Po Box 172, Collinsville Il 62234 618 345-5679 Corey Jones

S. B. vs. Metro East Roofing & Guttering
1231 Lebanon Rd, Collinsville, Illinois, 62234-3651, United States
Amount Involved: $765.00
    • Claimant Seeks: View.
    • Claim #: 6212387
    • Amount Involved: 765.00
    • Filed On: Jan 14, 2017
    • Posted On: Jan 25, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I had gutters installed in May 2013 by Metro East Guttering, Inc located in Collinsville Il. From day one heavy rain overflows both in the front of the house and the back. I talked with the owner and was told the product I purchased would not work - and I specifically asked the sales man that came to my home will this product work because the hole in the gutter were very small. And his answer was yes nothing to worry about. During my conversation with Corey Jones the owner stated the salesman did not know what he was talking about. He wanted to install new gutters and needed $150 more for installation! Needless to say that is crazy. Long story short after 3 yrs I'm no better off than I was before the installation. Coryey said he would give me a tool to keep the gutters clean of leaves ect without getting up on a ladder. I sent (3) e-mails and left 2 messages regarding this tool to date have not heard from him. This has been an ongoing ordeal since the installation and I will have to pay another company to install yet new gutters that will work. Metro is not customer oriented and once they job is done good luck!
Messages and E-Mails have been on going sine 2013. I am 68 yrs old and should not have to put up with companies like Metro East that lie to their customers and don't take care of their customers when there is a problem."
...
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Additional Communication Between Claimant and Metro East Roofing & Guttering Hide
  • Jan 30, 2017, Claiming party added:

  • When I receive the tool used to remove debris off the gutter guards that Mr Jones promised my dealings will be concluded with Metro East Guttering will be concluded. I have been dealing with this problem over 3 years and I'm tried of dealing with it.. I have left many.. many messages and E-Mails. Mr Jones has left 2 messages in three years and did not respond to any of my E-Mails. That being said --- when I receive the tool promised my dealings with Metro East Guttering will be concluded.

What Claimant Wants Hide
1. Refund: Money paid for gutters Jan 29, 2017 $765.00
2. Other – Pay for claim posting cost Jan 29, 2017 $7.99
Cash total : $772.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "On or about 7/22/2013 Metro East Guttering, Inc. installed a guttering system to Ms. Barbee’s residence. The system consisted of 5” gutters and downspouts, and a gutter protection system that is installed on the top of the gutters. Several months after the installation, Ms. Barbee called to say the gutters were not working properly as rain water was running over the gutters. Corey Jones and one of his employees went to Ms. Barbee’s home on 12/24/13 to inspect the guttering and determined that the gutters were properly installed and working as they should. However there was debris, consisting mainly of the granules from the deteriorating shingles on her roof, that had accumulated on top of the gutter protection which was preventing the water from properly draining into the gutters. They removed all the debris.
    Ms. Barbee continued to have issues with the gutter protection product, so on or about 8/24/2015 we removed the gutter protection and installed an upgraded system. Mr. Jones said he would charge Ms. Barbee $150.00 for the difference in material costs only, between the 2 gutter protection products. Ms. Barbee initially agreed. However the granules continued to come off the shingles in heavy rains and once again she felt the gutter protection system was not working . When Mr. Jones spoke to Ms. Barbee she was not happy with the new product and said she would only pay $100.00 of the $150.00 charge, and wanted to wait 6 months before paying. Mr. Jones agreed. As of this date, we have not received the $100.00 payment.
    Mr. Jones has made attempts to contact Ms. Barbee, as recently as the morning of 1/17/2017, and he has left messages, but the calls have not been returned.
    "

This claim will remain posted until resolved.

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  • Comment: by Tess McCormick — Online mediator
    • On: 08-07-2017
    View more
  • I see that I'm not the only person who had a poorly installed gutter system. I have called them at least 4 times to try to get them to come back and fix the bad job they did on my gutters. Nobody ever calls back or shows up. We had six inch gutters installed and the rain still goes over the top of the gutters because they were installed too low.
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