Public Mediation

M.L. vs. Maytag Corporation

M. L. vs. Maytag (Whirlpool Corporation)
553 Benson Rd, Benton Harbor, Michigan, 49022-2664, United States
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2184148
    • Amount Involved: N/A
    • Filed On: Jul 13, 2022
    • Posted On: Jul 24, 2022
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Problem with a product
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Statement of Claim
Claimant says:
"Bought a refrigerator in June 2019 and have had problems with it from the beinning.  RE:  file #7727833120; Model #: MF12570FEZ; Serial #: K84808522; purchase date: 06/29/2019; Location: Home Depot:1062 Richards D. Sailors Pkwy. Within just a few months had problems with the ice maker/bin.  Had technicians come to my residence with no satisfaction and was somewhat dismissed.  Asked several people I knew to try and remove the ice bin, and only a strong, young man could take it out - he even had to work to take out the bin.  Now, the ice maker is completely broken and has been for over a year.  Anything inside the refrigerator near the ice bin would freeze and break or explode.  So, I had to remove any shelving near the ice maker.  The latch on the inside of the bottom freezer broke and there is no light when the freezer drawer is opened.  In addition, the panel on the side of the left french door has broken and will not lock into place to secure the door - have to hold the panel and do it manually.
I bought this refrigerator as part of a Maytag Aplliance package because I believed in the quality of appliance products.  Am extremely frustrated and angry that I ever bought anything from Maytag.  
Please review and find a satisfactory resolution for a customer buying a defective appliance.  I refer to it as a "lemon".  It is a poorly designed refrigerator and I expected so much better for the amount of money I spent."
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Exhibits View
Additional Communication Between Claimant and Maytag (Whirlpool Corporation) Hide
  • Aug 16, 2022, Maytag (Whirlpool Corporation) (responding party) added:
  • Whirlpool Corporation Executive Office Response

  • Aug 19, 2022, Claiming party added:
  • I contacted maytag about the ice maker before the warranty expired. nothing but problems have occurred with this refrigerator; thus, my reasoning for this model 3 being defective

  • Sep 07, 2022, Claiming party added:
  • According to the Magnusom-Moss Warranty Act. the implied warranties come into play. Products purchased should be capable of its intended function - not to fall apart within a short period of time.
    Maytag's products fall extremely short from the reputation they profess.
    It seems to me that Maytag would want to resolve this situation because this refrigerator truly is a lemon and started giving this customer problems within the first year. A refrigerator replacement resolution has been requested and denied by Maytag. Plese reconsider my request and respond to show future customers that Maytag stand behind on their products that are defective.

What Claimant Wants Hide
What By When How Much
1. Replace: Refrigerator Model #: MF12570FEZ Jul 28, 2022 N/A
1. Other – Copy claim to regulators Jul 28, 2022 $14.99
2. Other – Pay for claim posting cost Jul 28, 2022 $14.99
3. Other – Physical delivery charges Jul 28, 2022 $4.99
Cash total : $34.97
Non-cash: 1 items
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
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This claim will remain posted until resolved.

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  • Contributed Solution: by George Maxwell On 09-05-2022
    Maytag/Whirlpool CEO Mark Bitzer makes over $18 million per year by prioritizing stockholders (including himself) over other stakeholders like... customers. A fridge that couldn't be repaired within the FIRST YEAR should have been replaced. This is why so many consumers have lost confidence in the brand. More...
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