Public Mediation

Mateflex Dispute #1379007

C. S. vs. Mateflex-Mele Corporation
2007 Beechgrove Place, Utica, New York, 13501, United States
Amount Involved: $10,000.00
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Mateflex-Mele Corporation
    • Claimant Seeks: View.
    • Claim #: 1379007
    • Amount Involved: 10,000.00
    • Filed On: Oct 09, 2013
    • Posted On: Oct 20, 2013
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Mateflex sold me 1075 sq. ft.defective flooring tiles for $4,781 in 2006. Black sticky glue started oozing up between tiles within a year. Company representative admitted that the glue was defective and advised me to clean it up with adhesive remover or cover up with area rugs. Oozing became increasingly difficult for years as it eventually spread over entire floor and became back-breakingly difficult to remove. After 7 years, I contacted the Better Business Bureau who influenced Mateflex to replace and deliver the tiles at their expense. Mateflex offered my choice of any tile in their online product line, but refused my first and second choices. Their final offer was to replace with original tiles. Initially I declined this offer because I did not want to repeat the same glue problem, but when I realized that they were not going to provide any other satisfaction, I accepted this replacement offer. Meanwhile, the BBB closed my complaint, after which Mateflex refuses to send me any replacement tiles. In addition to the original $4,781 purchase price of the tiles, I paid $1,075 for installation, and subsequently more money on adhesive remover, plus many, many hours of intensive labor on my knees. As I am nearing 70 years old and am sick and tired of this problem, I recently paid $4,000 to cover up the awful tiles. Therefore, I would like compensation for 7 years of dealing with this substandard Mateflex flooring. I will settle for $10,000."
...
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Exhibits View
Additional Communication Between Claimant and Mateflex-Mele Corporation Hide
  • Oct 15, 2013, Claiming party added:

  • Mateflex offered to replace their defective tiles with any of their product line. They reneged on this offer twice and offered to replace with similar tiles which they also reneged. This company has strung me along for 7 years. Of course, I want customer satisfaction and reasonable compensation for 7 years of tolerating their flagrant dismissal of the problem.

  • Oct 15, 2013, Claiming party added:

  • Mateflex product warranty requires me to pay 70% of the replacement cost which would be over $3,300. Why would any customer have to pay anything to replace a defective product? Furthermore, Mateflex knew it was defective and refused to help.

What Claimant Wants Hide
1. Compensation: Original cost plus installation and cleaning fees, aggravation, labor, time and effort. Oct 24, 2013 $10,000.00
2. Other – Pay for claim posting cost Oct 24, 2013 $7.99
Cash total : $10,007.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the Terms

    ""

  • "Mrs. Spangler has a product warranty in place and is welcome to take advantage of this at any time. She has been made aware of this in writing. Copies are attached. We stand ready to service her account within our standard terms and conditions at any time. She knows we are quite easy to communicate with. We believe she is attempting to use your service to gain more than she is entitled to."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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