Public Mediation

Sotis Brain & Spine Clinic vs. Logo Design Guarantee

Sotis Brain & Spine Clinic vs. Logo Design Guarantee
Amount Involved: $657.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9605370
    • Amount Involved: 657.99
    • Filed On: Oct 30, 2016
    • Posted On: Nov 10, 2016
    • Complaint(s):
      • Commercial / Other dispute
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Statement of Claim
Claimant says:
"I recently became a client of Logo Design Guarantee. I paid a fee to have a new logo created. This was done and once I was satisfied with the logo, I ordered new business cards, letterhead and envelopes with my logo and description of my services. I was told on October 18, 2016, that I'd receive my printed materials "in about a week". I again gave them my credit card # for payment of my order.
For the entire week of 10/24/16, I asked repeatedly, by voicemail, their "chat rooms" and speaking live to several support staff people if they could check the status of my order - has it shipped out? In every case, I was told they'd let me know; as of Friday night, no answer to a simple question!!!
Also, I was unable to download their "zip file" to access the final rendition of my logo in order to email it to the individual who designs my website. I want my logo to be applied to my website. When I attempted to download my final file, it wouldn't download and their was a notice in my account page stating "No final files have been submitted". I communicated with 3 different service personnel, requesting that this be corrected. It was not, so I requested several times that the final logo be emailed to me in a format that I could email to my website designer. I was told on Wednesday, 10/26/16 that I'd receive it by my email "in about 24 hours". By Friday, 10/28/16 - still nothing!!! I spoke with another service rep that afternoon. She asked me to repeat my email address, said it would be sent "soon". As of now, 10/30/16, 6:44 EST, nothing!!! They have people working around the clock, with a slogan that there's support "24x7x365". Earlier, when we were communicating by email to make corrections in my info, I received emails after midnight, in the wee hours, even on weekends. So, if my request were attended to, I should have something in my email by now.
I'm afraid I've been scammed. I paid good money, but don't have the goods. I'm frustrated beyond belief that I can't get an answer to a simple question - did my order ship out? It's late!!! I'm incredulous that they still won't email my logo as several service personnel said they'd do! This is the worst customer service I've experienced in my 29 years in business! I'm very upset and want them to be notified of this complaint and tend to my case.
I am Dr. John T. Sotis. The best phone # to reach me is (401) 692-1755. My email is"
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What Claimant Wants Hide
1. Refund: Refund Nov 14, 2016 $650.00
2. Pay for claim posting cost Nov 14, 2016 $7.99
Cash total : $657.99
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Respondent's Counteroffer

There has been no response to this claim from Logo Design Guarantee. This claim will remain posted until resolved
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  • Contributed Solution: by VARTIKA MISRA On 05-30-2017
    In order to finding an amicable and compensatory solution, the Logo company must pay $650 as refund as they are vicariously liable for teh harm suffered by the claimant and an additional compensatory cost of $100 for the inconvenience and loss of bus
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