Public Mediation

My Claim vs. J.C.Penny's Dispute

R. S. vs. Jcpenney (Washington, Mo)
5886 Highway 100, Washington, Missouri, 63090-4950, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 2422542
    • Amount Involved: N/A
    • Filed On: Sep 26, 2014
    • Posted On: Oct 15, 2014
    • Complaint(s):
      • Overcharge or billing error
View less
Rate or Review on JCPenney (Was...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Amount on shelf not matching sales receipt when checked out. Also the way the register is programed receipt is very confusing. On all there buy one get one 1/2 price never discounts propery. (Example) On 2pk crew neck T-shirts says buy one get one 50% off price is $20.00 when rang up only discounts $9.01 on one pkg. instead of $10.00. costing me .99 too much on that one purchase With all their buy one and 50% off on second one they overcharging a tremendous amount of money. Misleading customers while padding their profits. Thanks Rufus"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Jcpenney (Washington, Mo) Hide
  • Oct 23, 2014, Claiming party added:

  • I received a letter from the store leader/manager Carolyn J.C. Penny's Washington Mo. In the letter she stated she tried to call however my phone number listed was incorrect anyway (not so) may have misdialed? In the letter also she asked for additional information mainly did I have the receipts. She would need the supporting documentation so she could better understand my concerns and help specify my concerns. Name tittle and phone number etc! was at the bottom of the page. I started the next day calling after a few missed calls to each other. She got in contact with my wife Marcia she told the manager I had the receipts. Also I needed to see her in person to explain how we are overcharged and other problems. They set a appointment for me at 9AM Tuesday 10/21/ 2014. I was there at 9am before the store opened she let right in. I had 6 receipts to go over with her. Proving how hard it was with their breakdown of coupon and clearance discounts divided not evenly among the like items purchased. Plus I showed her where I purchased items came back in and then they corrected it at register. I showed her again how confusing the receipts were very hard to tell if you were overcharged. Her reply was when you checkout at register the register don't always pick up on clearance and/or discounted items . However if you see you were charged wrong with out even checking the signs or counter they will re-do the sale correctly. Same rule applies if see you were overcharged and see it when you get home. She claimed when you are mischarged on a item or items that by just taking your word for it and making a refund or correction is providing good customer service? She further said that is the way it is set up at Corporate office. Nothing she can do about it at store level. I told her this was very unacceptable. She made copies of my receipts told me she would forward them to the home office and see what happens. Long story short if you realize you didn't get proper discounts then they will correct it without even checking it. chances are the way the receipts are you will have to look hard to know. I am waiting for a reply !

What Claimant Wants Hide
Message from Claimant: After meeting with the store manager here in Washington Mo. She convinced me they are aware the registers don't always reflect the discounts shown. She stated it was up to us to catch any mischarged items. Then they would return or refund the purchase. At times this policy as she called it (this policy) of not checking the counter pricing and just making a return or refund on our word. Once in awhile they could overcorrect the refund or return. However it is obvious this is another policy to overcharge customers for more bottom line profit ! I kept getting returns and refunds proving I was overcharged. They will not correct the problem ! All you need to do is add up the clearance discounts showing on each item. Then check toward bottom of receipt for that total of discounts. Easiest way to check clearance discounts for incorrect charges.. Individual clearance discounts on the tkt. add up more than that receipt total says you got. This just part of the problem !
What By When How Much
1. Restitution for previous overcharges Nov 10, 2014 N/A
2. penalalty for purposely overcharging customers Nov 10, 2014 N/A
3. They should be required that reciept shows transactions as they were marked by signs. At a glance you should see any mistakes ! Nov 10, 2014 N/A
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from JCPenney (Washington, MO). This claim will remain posted until resolved
Offer History
Sep 26, 2014
Claimant's Terms of Settlement to JCPenney (Washington, MO)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim