Public Mediation

S.J. vs. Jayco, Inc. Attn: Owner Relations 903 S. Main Street Middlebury, In 46540 Phone: 800-283-8267 Fax: 574-825-0679

S. J. vs. Jayco, Inc.
903 S. Main Street, Middlebury, Indiana, 46540, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3411868
    • Amount Involved: N/A
    • Filed On: Dec 14, 2018
    • Posted On: Dec 25, 2018
    • Complaint(s):
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"
JAYCO OCTANE T30F VIN# 1UJBJSBS1J1VFO167

On 01-03-2018 I purchase a brand new RV from Camping World RV sales in Wood Stock Georgia.
I purchased a 30' Jayco Octane toy hauler (52,000.00) I found the RV I wanted the key would not open one of the doors, and the rear ramp would not open, there were wood/metal shavings all over two of the bed mattress’s, the RV was not washed on the outside. The salesman said he would have it all fixed.
When I signed the documents and the RV was paid for it became a nightmare. When I picked up the unit and took it back to the RV camp ground I was currently staying in Marietta GA for my last week in GA before departing to CA. The wood/metal shavings were not cleaned off the mattresses, the rear ramp door would not open and the water pump was leaking water all over the floor, the keyed door locks still didn’t work. I called Woodstock RV and they said I had to bring the unit back in for repairs taking a day off of overtime pay. I brought the camper back. Woodstock RV Camping world.


I was now reassigned to California 5 days later. I came back and picked the RV and headed to CA. When I arrived to the RV site in CA. and set up the RV.


1. Water pumped still leaked all over the floor.


2. Rear ramp door was still wedged shut and would not open properly.


3. Wood/metal shavings were still not cleaned up.


4. Exterior still had black marks and road salt from delivery.


5. They did repair the lock to the door.


6. Eight receptacles in camper are all wired to one 15 AMP breaker which does not allow you to run the coffee maker at 800 watts and one space heater at 1,500 watts, to many amps, circuit breaker will trip.


I contacted Woodstock RV by phone every day for two weeks with no return calls, they would not help me on the any of the existing or new issues and kept transferring me to someone else and said they would get back in touch.
The finance department made a check out to the State of MI for taxes and plates, (2,996.88) the finance department ask me directly what the State of MI sales tax was, I told them it was 6 percent so they made the checked out for State sales tax for the State of Indiana for 7 percent tax, The State of MI will not accept the check to receive my license plate & registration for trailer. I have been in contact again with Wood Stock on this issue and they will not do anything about it or call me back. I have a check that is no good, my loan is through one of their banks. I don't know what to do.
I decided two cancel out two of the extended warranty's I purchased and keep the two year manufacture warranty and trade the RV back in for a different brand name camper.
Camping World will not re-turn my calls or cancel the additional warranty out.

New and existing problems with camper.


1. Water pumped still leaked all over the floor.


2. Rear ramp door was still wedged shut and would not open properly.


3. Wood/metal shavings were still not cleaned up.


4. Exterior still had black marks and road salt from delivery.


5. They did repair the lock to the door.


6. Eight receptacles in camper are all wired to one 15 AMP breaker which does not allow you to run the coffee maker at 800 watts and one space heater at 1,500 watts, to many amps, circuit breaker will trip.


7. Kitchen cabinet drawer bottoms were made out of cardboard and fell out had to have replaced with real wood by local carpenter working at Desert trails RV resort in El Centro CA. 90.00 dollars paid by camper owner.


8. Bathroom plumbing pipes started having multiple leaks.


9. Cable TV outlets to TV wiring was not wired correctly.


10. Refrigerator/freezer has stopped working 12-04-18


11. Access ladder to roof grab bar fell off when grasping grab bar to roof access. 07-15


12. Cable TV outlets do not work for cable TV.


13. JAYCO Manufacture installed thread tape on gas line, a piece was lodged into LP gas flute and caught on fire and burning up the wire harness for the hot water heater 08-01-


14. Kitchen sink faucet leaks at sink. 12-04-18


15. Fuel tank for forty gallon fuel tank for generator would not take gas, safety device in spout would not allow fuel to flow into fuel tank


16. Bathroom shower faucet leaks at shower head (I replaced)

Service call for repair on leaking fixtures 125.00 (1-22-18)
Service call for repairs on refrigerator at 75.00 for each trip. NORCOLD manufacture requires two trips for diagnosis and third trip for a mobile repair shop to install new refrigerator 12-04-18.





If you purchase a camper for camping or to live out of for the traveling worker, the average waiting time to get your RV in for repairs can be from one week to 2 months depending on the how far the repair shop is booked up and the manufacture to authorize the repairs.


Mobile RV repair centers charge a service charge each time they arrive to work on RV, you have an option take your RV to a repair shop while on vacation and check into a hotel or pay for a mobile repair. I could understand this on a used RV, but not on a brand new 52,000 dollar camper.



Steven G Jones
513-609-7446
Jayco Octane T30F
Vin# 1UJBJSBS1J1VFO167


People claim # 3016672-257308





Jayco, Inc.
Attn: Owner Relations
903 S. Main Street
Middlebury, IN 46540
Phone: 800-283-8267
Fax: 574-825-0679

"
...
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Claimant timeline (6) - Hide
  • 01-02-2018 — The day I purchased and they took my money
  • 01-10-2018 — The day I left GA going to CA
  • 01-20-2018 — The day I arrived to CA.
  • 06-18-2018 — Fire in hot water tank LP line
  • 08-17-2018 — Grab bar fell off when a
  • 12-03-2018 — Refiderator frezzer has stopped working
What Claimant Wants Hide
1. Compensation: All Dec 29, 2018 $0.00
2. everthing keeps breaking down Dec 29, 2018 $0.00
3. Other – Copy claim to regulators Dec 29, 2018 $14.99
4. Other – Pay for claim posting cost Dec 29, 2018 $14.99
5. Other – Physical delivery charges Dec 29, 2018 $4.99
Cash total : $34.97
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Jayco, Inc.. This claim will remain posted until resolved
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  • 1
  • Contributed Solution: by J Petaluma On 01-24-2019
    View more
    Report JAYCO to The National Highway Traffic Safety Administration (NHTSA) (if any of the hazards could cause an accident while on the road) and the The Consumer Product Safety Commission (CPSC). More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Sammy Maxwell On 01-21-2019
    View more
    Jaycee needs to fix the problems and apologize for giving their customer such a hard time More...
If you are a party to this claim, click here.
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  • 2
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Is this a fair resolution?
  • 3
  • Contributed Solution: by George Maxwell On 01-02-2019
    View more
    Jayco needs to make immediate repairs and evaluate what went wrong with its shoddy RV manufacturing, design and delivery process More...
If you are a party to this claim, click here.
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