Public Mediation

MONEY TAKEN ON A CANCELLED ORDER

K. D. vs. Irenew
P.O. Box 1828, West Palm Beach, Florida, 33402 , United States
Amount Involved: $138.80
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6349947
    • Amount Involved: 138.80
    • Filed On: Oct 03, 2010
    • Posted On: Oct 18, 2010
    • Complaint(s):
      • Billing / Fees
      • Questionable Business Practices
      • Marketing / Promotion
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I ORDERED THE IRENEW BRACELET BUT AT CHECK OUT WHEN I DISCOVERED THE COST WAS 90.00 I IMMEDIATELY CANCELLED THE ORDER, BUT THEY HAD MY BANK INFORMATION. THE COST DOES NOT SHOW TRUE UNTIL YOU CHECK OUT. IT IS NOT 19.95 AND 1 FREE. YOU ARE NOT MADE AWARE OF THE SHIPPING UNTIL YOU COMPLETE THE ORDER. THIS IS FRAUD WHICH I TOLD THEM. THEY STILL CHARGED MY BANK ACCOUNT 90.80 WHICH OVERDREW MY ACCOUNT AT THAT TIME COSTING ME 35.00. WHEN THE PACKAGE ARRIVED I IMMEDIATELY TOOK IT AND HAD IT RETURNED AT MY EXPENSE OF 13.00. THEY ACKNOWLEDGED THAT I CANCELLED THE ORDER AFTER I RETURNED THE PACKAGE AND SAID THAT MY MONEY WOULD BE RETURNED IN 7-10 DAYS. THIS WAS SEPTEMBER 4TH AND THE MONEY STILL HAS NOT BEEN RETURNED AND THEY WILL NOT RESPOND TO PHONE CALLS OR E-MAILS"
...
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What Claimant Wants Hide
1. Refund: RETURN OF THE MONEY THEY TOOK FROM MY BANK ACCOUNT ON A CANCELLED ORDER Oct 18, 2010 $90.80
2. Compensation: REFUND OF THE COST TO RETURN THE PACKAGE AND MY OVER DRAFT FEES Oct 18, 2010 $48.00
Cash total : $138.80
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Respondent's Counteroffer

There has been no response to this claim from iRenew. This claim will remain posted until resolved
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