Public Mediation

M.H. vs. Interstate Movers Of America

M. H. vs. Interstate Movers Of America
1751 NE Pine Island Rd Ste 155 # 130, Cape Coral, Florida, 33909-1796, United States
Amount Involved: $3,927.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Interstate Movers Of America
    • Claimant Seeks: View.
    • Claim #: 4356268
    • Amount Involved: 3,927.00
    • Filed On: Mar 13, 2018
    • Posted On: Mar 24, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Rep agreed to match a competitor price of $1999 to move me from RI to OH. Gave inventory over the phone with him using computer program to estimate cubic feet. Told me to buy mattress and boxspring bags and that I was purchasing 4 wardrobes for clothing. I called back 2 days before pickup date to update my actual inventory. Original cf was 685. Updated inventory cf went to 742 cf. Upon arrival of pick up team I was told the wardrobes price of $35 each was not included in the estimate as a mistake of the rep. I had agreed to additional $75 charge for "long carry" but driver informed me that it was extra long and would be ANOTHER $75. The contract included one flight of stair but addition $ for each floor more. This team of 3 used an elevator and charge me an additional $75 for "elevator fee" (nothing in contract for that). This team was very unprofessional! Smoking on the grounds and dock after I told them it was smoke free; taking breaks within 3 hours of more than 15 minutes, poorly dressed, unorganized, slow. At the end of the load the driver told me that the actual cf was 1548! 111% over estimate....not legal.
Also charged another $315 for "additional packing".
Total now is $5253.
I called my rep Adrial at Interstate and gave him a piece of my mind. He put me off.
I have made 6 calls to company since delivered on March 8th.
I made 4 calls between pickup on 2/27 and March 7th.
No one is helping, I'm only told to "let's get you delivered and then work out the charges".
Since delivery:
1. (the company has caller ID) they don't answer when I call.
2. blocked my number and they answered and then I get voicemail for Adrial.
3. blocked my number and they answered, I gave a different name than mine and was transferred to customer service. Was on hold for 8 minutes until a rep came on and asked what I needed. I told him to file a claim for state to state service. He said he could help me just needed to get the form and put me on hold for an additional 20 minutes and then they disconnected the call.

Delivered items detail damages:
17 opened/damaged card board boxes.
broken wooden sleigh bed frame.
broken glass on picture frames.
broken/misses pieces of file cabinet.
broken legs on a marble top table.
marked-up wood on antique desk.
dented metal garbage can.
metal wire storage cabinet partially dismantled.
mattress no longer in protective bag, bent in middle and tape directly on fabric. (Sealy Posturepedic pillow top queen)
Also in opening boxes:
one broken plate.
one broken drinking glass.
one broken antique milk glass bowl.
mouse eaten into a box and into 3 bags of food.

Total estimate of damages $1537.
I'm looking for restitution of damages.
Recovery of overcharges and excessive fees.

I want refund of overcharges of $2000 plus $1537 in damages."
...
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Exhibits View
Additional Communication Between Claimant and Interstate Movers Of America Hide
  • Mar 24, 2018, Interstate Movers Of America (responding party) added:

  • These documents as a whole pertain to the case.
    All the customers complaints are fully disclosed in the estimate , however the customer signed off on all the documents and agreed to the terms and conditions of the move.
    The moving Company of record is Moving Xpress, as signed off on by both the customer and the Moving company as disclosed.
    The customer is stating accusations against Interstate Movers Of America that was not involved in the attached legal and binding documentation between the customer and the moving company.
    Any claim against the moving company has to be filed with the claims company that moving express uses per their contractual obligation and the USDOT regulations.
    The customer may contact the moving company direct for claims processing.

What Claimant Wants Hide
1. Damages: total of items Mar 28, 2018 $1,537.00
2. Refund: packing fees Mar 28, 2018 $315.00
3. Refund: elevator fee Mar 28, 2018 $75.00
4. Refund: erroneous cf at packing Mar 28, 2018 $2,000.00
5. Other – Pay for claim posting cost Mar 28, 2018 $14.99
6. Other – Physical delivery charges Mar 28, 2018 $4.99
Cash total : $3,946.98
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "The paperwork that applies to this claim is attached.
    If the customer has a claim in regards to damage to her inventoried items, she must follow USDOT claims process, in which we will supply to the customer as is legally required."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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