Public Mediation

Merchant Services, Inc.-Dispute-#9000791

J. B. vs. Ignite Payments / Fdis / First Data
1 Western Maryland Pkwy, Hagerstown, Maryland, 21740-5146, United States
Amount Involved: $1,460.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9000791
    • Amount Involved: 1,460.00
    • Filed On: Jan 10, 2012
    • Posted On: Jan 21, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I was trying to start up a small company, of my own.. I needed a gateway Company, that would allow me to take Credit Card, orders, over the phone. They did a back-ground check & said OK.
After about 2 months. Everything was working perfectly. I was making about 1 to 3 thousand dollars a month. Then, with-out warning or notice of ANY kind. All the sells i was making, stoped coming into my checking account. A tryed calling them. I was told that it was just taking longer to process them. So after 2 or 3 weeks, i was starting to run into money troubles. Trying to pay for advertising & I had a couple of guys working for me..
I finally, was told that my account, with them, had been put on hold because they NOW thought it was a high risk.
What My Company was doing was offering different ways & time-lines of fixing you home PC. From the phone, we could tell them where to go, so that my techs could take control of their PC & go through it & clean it up & put virus protection on it. It was either a one-time deal or over 1 to 6 months.
When they held & ARE STILL holding, over $1000, so they could COVER any claims or cash=backs. People claiming we NEVER fixed their PC. So when I lost the money, I lost my 800 phone number, so when people had trouble & tryed to call, the line was gone, BECAUSE MERCHANT SERVISES HAS MY MONEY. Now a few have asked for a cash-back because the line is gone & they are hitting MY CHECKING ACCOUNT--NOT THEIR MONEY, THEY ARE HOLDING, FOR THAT PURPOSE.
So in essence, they have stolen over a thousand $ of mine & caused my business to FAIL..The longer they hold my money, the more people will ask for cash backs cuz I'm not being ALLOWED to keep the 800 number working.."
...
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What Claimant Wants Hide
1. Damages: interest charged to me cuz of no notice of returns Jan 25, 2012 $195.00
2. Refund: They are holding MY money, they lied about why they are holding it. Jan 25, 2012 $1,185.00
3. Pay me for my time: 6 hours of my time Jan 25, 2012 $80.00
Cash total : $1,460.00
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Respondent's Counteroffer

There has been no response to this claim from Ignite Payments / FDIS / First Data. This claim will remain posted until resolved
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