Public Mediation

Holland America Line Inc-Dispute-#2034937

B. T. vs. Holland America Line Inc
450 3rd Ave W, Seattle, Washington, 98119-4199, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"We had a cruise planned for March 19, 2012, we didn't buy the insurance and my husband ended up in the hospital 1 week before we were supposed to leave. They will not refund our money which is not what we want, we would like them to reschedule our trip. Also, I had notified them about my husband and they cancelled our trip 3 days before we were suppose to leave & we paid in cash. What can we do? I hope that you can help us. It cost us a little over $10,000.00"
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What Claimant Wants Hide
Just make me happy!
Claimant invites Holland America Line Inc to make a fair offer.
1. Other – Copy claim to regulators May 21, 2012 $14.95
2. Other – Pay for claim posting cost May 21, 2012 $7.95
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from Holland America Line Inc. This claim will remain posted until resolved
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  • Comment: by Carolyn Haines — Online mediator
    • On: 05-27-2012
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  • I could understand them not wanting to give you a refund, but if you just want to reschedule, that's crazy, especially when you spent so much money. I thought Holland America were supposed to be good. Did you send them a copy of the hospital admission form so that they know it was a legit problem? If you haven't, that's what I would do. I really can't believe that they would just keep the whole $10,000 when your husband was sick.

    That REALLY puts me off cruising.
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