Public Mediation

Harvest Monorvia Water & Sewer Authority Dispute

K. B. vs. Harvest Monorvia Water & Sewer Authority
P.O. BOX 329, Harvest, Alabama, 35749, United States
Amount Involved: $40.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8029513
    • Amount Involved: 40.00
    • Filed On: Mar 06, 2014
    • Posted On: Apr 15, 2014
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I received notice by mail that I had overlooked paying my water bill. I was aware that there was a website that I could make payment using this service.

Bill received by mail stated at present the amount due was 50.32, and by using this website that I would be charged a fee.

When I pulled my account up it stated that the amount due was 111.34. Harvest Water had already added this months bill to the 50.32, but then there was another charge of $40 which I didn't understand.

I called Wednesday, 5 Mar 14, Harvest Water and the representative that answered was extremely rude and would barely let me speak. She tried tellin me what the back of the cut off notice stated if payment wasn't rendered.

According to ur records your payment is now pas due and delinquent. A 10% penalty has been added to your bill. Unless payment is received in our business office by 4:30 P.M. BEFORE CUT-OFF DATE as shown on the other side of this statement, your service will be disconnected. To reconnect you must pay the total amount due and a $40.00 service charge.

Next paragraph

A $40.00 service charge will be added to your account if payment is not received before date of cut off.

I tried stating the 2nd paragraph didn't state the same as the first.

I had my payment in the day before the cut off date which was Tuesday, 4 Mar. I did state that I did not personnally bring it the office, I did have it there before cutt off date as paragraph stated to do.

She was very unprofessional and forward me to her supervisor Karen, in which I go her voicemail. I left this detailed message, as I am now. Karen has yet to call me back. I should not be charged the $40 fee. The 2nd paragraph contradicts the first paragraph."
...
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Additional Communication Between Claimant and Harvest Monorvia Water & Sewer Authority Hide
  • Mar 11, 2014, Claiming party added:

  • business will not respond to claim

  • May 12, 2014, Claiming party added:

  • I made payment before cut off. I was charged $40.00 and told by a very unprofessional rep that the money had to be in their hands prior to day of cut off. NO WHERE DOES IT STATE THAT ON THEIR BILLING. Very misleading and unprofessional.

What Claimant Wants Hide
1. Refund: Fee Mar 21, 2014 $40.00
Cash total : $40.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Harvest Monorvia Water & Sewer Authority. This claim will remain posted until resolved
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