Public Mediation

My Claim vs. Good Guys, Heating Business Dispute

J. D. vs. Good Guys Plumbing, Heating & Air
970 493 1000, 115 E Harmony Rd Ste 210, Fort Collins, Colorado, 80525-3280, United States
Amount Involved: $1,512.75
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Good Guys Plumbing, Heating & Air
    • Claimant Seeks: View.
    • Claim #: 4404503
    • Amount Involved: 1,512.75
    • Filed On: Jan 11, 2014
    • Posted On: Jan 22, 2014
    • Complaint(s):
      • Overcharge or billing error
      • Bad business practices
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I was having problem with my furnace and called this business as they had advertised in a value pak for $49/call. Man came and started to look for the problem with the furnace and finally told me that I needed a very expensive part to fix the furnace. I asked how much and he said if he could locate the part he would call either in Ft Collins or Denver. He went out to his truck and then came back in and said he had located the part and it would cost $1695.00 but he could get it a bit cheaper of $1595.00. I didn't know what to do and finally agreed and signed his bill so he could get the part. He left, came back with the part and installed it. I asked him for his card but he said he didn't have one. I wrote the final check of $1512.75 on 12/27.13. He gave me a receipt which I have. Now on 1/10/14 my furnace is not working.
I had already figured (after he left) that I had been scammed so I called Northern Colorado Air
because I had used them before. They came right away and fixed the furnace so it was going again and charged me their regular rate of $69.95. Now I told NCA about what had happened with Good Guys and he was appalled. We looked at the receipt I had received and found it to be made out to some one else's name and address and a wrong date. (I admit I had not noticed this error) However the NCA man looked in his record and we found that this particular part costs $260.95. (I have a copy of this cost and the original receipt given me by Good Guys. I will go to the bank and get my original check for the record.) The NCA man said I should notify the BBB immediately. Now to give further information, I am a single woman, age 90, living alone and I have been scammed by this Good Guys business. I am embarrassed to be so dumb and taken in like this!! What do I do now??? I want to get my money back (all of it if possible as I live on social security) and that is my income. Do I go to small claims court? I can't afford a lawyer. What are your services at BBB?
Jean Davis, 4560 Larkbunting Dr. #8C, FC 80526 970 282-1719. Will you call me or do I need to come in with the papers I have??? The proof is very legitmate."
...
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What Claimant Wants Hide
1. Refund: Amount of my check Jan 26, 2014 $1,512.75
2. Other – Copy claim to regulators Jan 26, 2014 $14.99
3. Other – Pay for claim posting cost Jan 26, 2014 $7.99
Cash total : $1,535.73
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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