Public Mediation

Global International finance and tax-Dispute-#6060164

G. L. vs. Global International Financial And Tax
134 Kola Street, Henderson, Nevada, 89015, United States
Amount Involved: $4,246.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6060164
    • Amount Involved: 4,246.00
    • Filed On: May 20, 2012
    • Posted On: May 31, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"New owner has taken over the business and works out of her home instead of the original office building that was available. I have filed with her for the past 2-3 years since her sister, Diana Reed-Waters, passed away. Teresina Mahoney, the new owner, is pleasant when filing our paperwork, but gets very hostile when we ask for our money. The taxes are filed under the names Glenn L. and Mary L. Lovelace. The taxes were filed on March 13, 2012. She claims that the IRS has been hacked and that is why we have not received our money. She said that she was going to send us a document to sign before sending everything in. That document never came, and when we called her after two weeks of waiting, she said in a very nasty tone that she just went ahead and sent it all in. I waited two more weeks and had my daughter call to see if she could get some information, and Teresina Mahoney stated in a nasty tone "You are not my customer", and hung up."
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What Claimant Wants Hide
1. My income tax return money Jun 04, 2012 $4,246.00
2. Other – Copy claim to regulators Jun 04, 2012 $14.95
3. Other – Pay for claim posting cost Jun 04, 2012 $7.95
Cash total : $4,268.90
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Respondent's Counteroffer

There has been no response to this claim from Global International Financial and Tax. This claim will remain posted until resolved
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  • Comment: by sonia washington — Online mediator
    • On: 07-31-2012
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  • Apparently there is some kind of misunderstanding here, first all necessary documentation was filed, sent according to IRS standards the client came to get her taxes done it was not electronically done client took file with paperwork and was told to mail before due date 4/17/12 after speaking with client she stated she did not mail the documents and ask could I mail them to IRS in which I did. Client daughter call regarding client information which I'm not allow to provide information to client daughter without written documentation, for I did not know if it was daughter or not. With respect to owing any monies client received refund and there was no liability on client part. If Clients daughter is upset because the company failed to provide confidential information I don't know what to tell her. Global has been around for over 25 years and does not operate out of 134 kola Street in Henderson and we stand by all our work and if there was any real problem then the IRS would have notify Global, this is simply a failure for client to communicate with their daughter as to what really happen, she did not mail her tax return on time and lose the original paperwork.
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