Public Mediation

FilmLush.com-Dispute-#1682755

B. K. vs. Filmlush.Com
United States
Amount Involved: $81.86
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1682755
    • Amount Involved: 81.86
    • Filed On: Jan 03, 2012
    • Posted On: Jan 14, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Bellow is the cancellation of the FilmLash.com
I have sent 2 requests of request and they have not returned my e-mails or contacted me..
I can print/scan copies of the signup date and the cancellation date e-mail conformations if needed.
My account has been charged even thought I cancelled the registration next day..
I would like to be reimbursed the $40.93 charged..

Signup Confirmation

Thank you for joining FilmLush!
Your Premium 5 day trial account has been created. NOW PLAYING







SEE MORE »

Reference number: 0832 - 82 - 53848760
Account Information:
First Name: Beba
Last Name: Kusevic
Username: bebz@bebzleisuretime.com
Password:
Join Date: Dec. 11, 2011
Membership Type: 5 Day Premium Trial* Billing Information:
Card Type: Mastercard
Expiration Date: 11/14
Zip Code: 60068
Country: US

Total Charge: $0.00

Your free Premium trial will expire on Dec. 16, 2011. If you are happy with FilmLush Premium, your membership will conveniently renew at $39.95 per month unless cancelled.

All future movie purchases or membership upgrades will appear as FILMLUSH.COM 1-877-799-6843 on your credit card statement.



Cancellation Confirmation

Confirmation Number: 0832 - 85 - 50398682,
Dear Beba,
Your Premium membership has been cancelled. Thank you for using FilmLush Premium. You will not be charged any additional FilmLush membership fees.
As requested, we have completely removed your account information from our database.
Account Summary:
Username: bebz57@gmail.com

Membership Type: Free Membership
Signup Date: Nov. 10, 2011 (this is not correct)
Cancellation Date: Dec. 11, 2011
Status: Account Removed

Should you have any additional questions or concerns, please do not hesitate to contact us.
Please retain this email for your records.
Best Regards,
FilmLush.com"
...
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Claimant timeline (4) - Hide
  • 12-11-2011 — Join date
  • 12-11-2011 — Cancellation Date
  • 12-23-2011 — 1st Contact with FilmLash.com regarding charges on my account
  • 12-30-2011 — 2nd Contact with FilmLash.com regarding charges on my account
Additional Communication Between Claimant and Filmlush.Com Hide
  • Jan 03, 2012, Filmlush.Com (responding party) added:

  • I just received this e-mail from FilmLush.com
    I believe this is incorrect payment

    Ticket #: 323428
    ________________________________________

    Dear Beba Kusevic,

    Your Premium membership has been cancelled. Thank you for using FilmLush Premium. You will not be charged any additional FilmLush membership fees.

    We have completely removed your account information from our database and you will not be able to access your FilmLush account anymore.

    Account Summary:
    Username: bebz@bebzleisuretime.com
    Membership Type: 1 Month Membership After Trial
    Signup Date: Dec 11, 2011
    Cancellation Date: January 03, 2012

    Please note, that you will continue to have access to your Premium account for the remaining period of time for which you have already paid.

    Should you have any additional questions or concerns, please do not hesitate to contact us.

    In addition, we have refunded the following transactions:
    ---------------------------------
    Refund Issued: $39.95
    Refund Date: January 03, 2012
    Card Type: Mastercard
    Bank Reference #: 438877465
    ---------------------------------

    Please use your Bank Reference # to track your refund(s) with your bank.

    Please Note that Refunds may take 5 to 10 business days before appearing on your statement.


    Best regards.
    The FilmLush Support Team

    http://www.filmlush.com/
    ________________________________________
    Contact Us: 1-877-799-6843 (US & Canada) / +1 (514) 448-6340 (International)
    7:00 to 23:00 EST, 7 days a week
    iMovies Ltd
    2nd Floor, 7 Broadwick Street
    London
    W1F9QY
    United Kingdom
    FAQs: Please visit https://www.filmlush.com/support/

What Claimant Wants Hide
1. Payment due: Cancellation of Confirmation Number: 0832 - 85 - 50398682, Jan 06, 2012 $40.93
2. Refund: Of the FilmLash.com Services on the same day I created the account (Confirmation Number: 0832 - 85 - 50398682) Jan 18, 2012 $40.93
3. Monetary items with amounts to be determined: 10% interest each day the money has not been in my account Jan 18, 2012 TBD*
Cash total : $81.86*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Filmlush.Com. This claim will remain posted until resolved
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