Public Mediation

Bad Business

P. G. vs. Father & Son Moving And Storage
United States
Amount Involved: $2,924.58
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Father & Son Moving And Storage
    • Claimant Seeks: View.
    • Claim #: 1222424
    • Amount Involved: 2,924.58
    • Filed On: Oct 01, 2010
    • Posted On: Oct 16, 2010
    • Complaint(s):
      • Contract / Agreement
      • Billing / Fees
      • Questionable Business Practices
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I solicited Father & Son's services for moving and storage. They gave me a quote phone quote for $650 for moving and storage for the remainder of September. Then a representative came to home to do an assessment and increased the quote to $850 after recording all items. I had to pay $850 in cash on the day of move. The movers arrived with several documents to sign. I was being charged a rate of $96/hour and they would not start loading the truck until I signed all forms. The forms were not filled-in nor did I have an opportunity to read them thoroughly. They did not disclose the fees for additional supplies nor did I ask them to provide additional supplies. My boxes were already packed and I did not choose to wrap my furniture. The movers wrapped every piece of furniture that I owned and I assumed that it was included in the fee that I paid. The movers started loading at 9am and were finished by 2pm. The storage facility was approximately 20 mile from my home; which means the movers arrived to storage facility no later than 2:30pm. In addition to the ridiculous fees for supplies, I was charged for 3 hours of overtime at time + half. My bill was $1,914.58 + $850.00=$2,764.58 + $75.00 for the requested tip and + $75.00 for the cost of the bundle that movers were giving me a so called deal on and $10.00 for the food and drinks that they requested. Lastly, an additional $50.00 for the check that I had to cancel because they had not cashed it by September 30, 2010. They would not allow me to move until they had total balance paid in cash; which was done via check on September 25, 2010 when I notified them I would be vacating the premises. So,I paid a total of $2,974.58 for moving and less than 30days of storage. I never received a signed copy of the contract. I was not allowed to see my items until I moved them out. This company has received several complaints. Please assist me in addressing this matter and preventing others from encountering this blatant form of extortion."
...
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Claimant timeline (6) - Hide
  • 09-10-2010 — Items moved.
  • 09-13-2010 — Attempted to see items but I was denied access.
  • 09-13-2010 — Called to discuss excessive fees.
  • 09-25-2010 — Paid balance via check and attempted to see items. Again, access denied. Informed company that I would be moving by September 30.
  • 09-29-2010 — Took written notice to company confirming that I would be vacating the premises. Denied access to see items.
  • 09-30-2010 — Attempted to issue a cashiers check from my bank but company denied. I had to bring cash with a $50 fee for canceling the personal check that I wrote on September 25, 2010. Moved items with only a two hour window being provided.
What Claimant Wants Hide
1. Refund: Funds charged in excess of $850 payment + relocation costs. Oct 16, 2010 $2,924.58
2. Other – Physical delivery charges Oct 16, 2010 $2.00
Cash total : $2,926.58
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Ms Paris Gasque contracted with Father & Son Moving & Storage of New Jersey to perform moving services from 27 Sherman ave, Morris Plains New Jersey into Father & Son Self Storage located at 194 Frelinghuysen Ave, Newark New Jersey on or about 9/10/10.

    Ms. Gasque voluntarily executed a movers "Bill Of Lading" and a "Self Storage Occupancy Agreement", both of which explicitly itemizes in detail all moving charges, hours worked, boxes and/or materials used during the relocation, along with the occupancy charges and the specific rules and regulations of the storage facility.

    nonetheless, how can the claimant allege "overcharges" when in fact claimant confirmed all charges and fees, along with the rules and regulations of the storage facility , with multiple signatures on the legally binding "bill of lading" and the "Self Storage Occupancy Agreement?"

    Consequently, we consider this claim as frivolous and without legal merit. Therefore, this case is DENIED in its entirety.

    I Remain,

    Anthony Bianco
    Legal Department
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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