Public Mediation

Judith Wright vs. Ensignal, 1321 West Main Street, Sterling, Co 80751

Very rude and unprofessional

J. W. vs. Ensignal - Premium Verizon Retailer (Sterling Co)
1321 W Main St, Sterling, Colorado, 80751-2834, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On 9/9/16 my daughter went into Ensignal, 1321 West Main, Sterling, CO 80751 asking for help to set up a home Verizon line. The store personal were not able to help her so she got on her phone to call Verizon for help. She was treated very badly by store personal while on the phone with Verizon and told that she had to leave their store, The Verizon customer service on the other end of the line heard the conversation and even stated that they were being very rude. I then went to the store to find out what had happened and was told, "My district manager stated that you and your daughter are not allowed in either of our stores and if you do not leave I will call the police." The clerk then picked up her phone as if to call them. I then left not knowing why or what either of us had done as I was not even there. I have never been treated so badly by any one in a public store. I then called Verizon to make a complaint and was told that Ensignal only sells their products and to file a complaint. They apologized for Ensignal and stated that never should have happened."
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Claimant timeline (1) - Hide
  • 09-09-2016 — kicked out of store, threatened with police
What Claimant Wants Hide
Just make me happy!
Claimant invites Ensignal - Premium Verizon Retailer (Sterling CO) to make a fair offer.
1. Other – Pay for claim posting cost Oct 03, 2016 $7.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Ensignal - Premium Verizon Retailer (Sterling CO). This claim will remain posted until resolved
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  • Contributed Solution: by Claimant On 09-30-2016
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    I want a apology to both my daughter and myself and for the matter of not going into either of Ensignal stores located in Sterling, CO, to be dropped.
If you are a party to this claim, click here.
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