Public Mediation

My Claim vs. DENNYS APPLIANCES Dispute

J. M. vs. Dennys Appliances
410 N Long Beach Blvd, Compton, California, 90221-2219, United States
Amount Involved: Other terms
    • Claimant Seeks: View.
    • Claim #: 2204135
    • Amount Involved: N/A
    • Filed On: Jun 19, 2014
    • Posted On: Jun 30, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Failure to honor promises
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"HIM FIX MY GAS RANGE DOBLE OVEN BUT HE GIVE 90 DAY OF WARRANTY BUT THE RANGE HAS A LEAK OF GAS WHEN I CALL HIM TO HONOR HIS WARRANTY HE TOLD ME THAT I LIVE SO FAR FROM HIS LOCATION THE I HAVE TO CALL OTHER TECNICIAN FINALY HE DO A GOOD JOB WHEN A TRY TO GET MY MONEY BACK HE REFUSED AND I PAY 2 TIMES FOR THE SAME JOB PLEASE HELP ME"
...
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Additional Communication Between Claimant and Dennys Appliances Hide
  • Jun 30, 2014, DENNYS APPLIANCES (responding party) added:

  • We have been in business for more than 10 years, and we want to resolve all clients needs. This is untrustworthy client that we fixed the stove to, he has change the story of this problem. He sold the stove to a third party that lives off the area we cover. He picked up to stove from our shop, we did not deliver. we offered him to bring the stove to the shop so that we could fix it, and he disagreed to bring it, instead he threaten us and tried to bullied us. We don't tolerate that. In that scenario we decided not to do business with this client so we told him, and he agreed to this as well, to bring the stove back so we would take our parts back and give him back his money. Then a couple of days later he shows up to the store and says he paid someone to fix the machine for $160 and he wanted us to return the 300 we charged him to fix the machine. And wants us to pay this guy, we asked him we need the parts we put in to return the money. Thats what we agreed before and he said the guy he sold the stove to did not allowed him.

    The story is long and complicated but i have witnesses where he denies to return the parts we put in the stove. At first, He claimed that he paid $160 to the other guy he hired, but now he claims he paid him $300.
    Our conclusion of this client is that he wants to keep the parts put in and keep the money as well.

    We agree to refund the costumer as long as he brings the stove so we can take our parts.

    We want to do what is right, and return his money but we want our parts back.

  • Jul 04, 2014, Claiming party added:

  • i don't think that dennys appliances has any idea that when he wrote on his invoices 90 days of warranty that mind that no limite of miles to go for the warranty or if you live near or fair from them the stove has a lot of gas leak if they know this the people is more important that $300 DLS how thy fix the stove oven if has a lot of gas leak i don't understand he took the money but he does want honor his invoices term 90 days of warranty he has any idea what is this mind

What Claimant Wants Hide
Just make me happy!
Claimant invites DENNYS APPLIANCES to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Dennys Appliances: We are willing to return the money, we want this resolved but just the way he picked up the stove from our shop. We want him to bring it back, we take our parts and he gets his money.
What By When How Much
1. We want him to bring the stove back to the shop, so we can take our parts back. We will return all the money. Jul 10, 2014 $300.00
Cash total : $300.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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