Public Mediation

My Claim vs. David's Bridal Dispute

N. D. vs. David's Bridal (Headquarters)
1001 Washington St, Conshohocken, Pennsylvania, 19428-2356, United States
Amount Involved: $37.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1449321
    • Amount Involved: 37.99
    • Filed On: Feb 08, 2015
    • Posted On: Feb 19, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"I went into a David's Bridal store to pick out a dress for my best friend's wedding. They didn't have any dresses in my colour or size but said that if I wanted to buy the dress I would have to order it that day without seeing the color (they were out of swatches) or knowing if it would fit to have it in time for the wedding (which is in 4 months). Later that day I went to buy a dress online. It was advertised as being $49.99 for the selected color, Capri (see attached screenshot). I put it in my shopping cart and the price jumped up to $150. I went into the store and asked about it -- they said that it was normal and that's just the way that their site works. I'm appalled that David's Bridal is apparently such a manipulative company. Advertising one price and then switching to another is a complete bait-and-switch and they are taking advantage of innocent people who just want to enjoy what is supposed to be the best day of their life."
...
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Exhibits View
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Stop advertising false prices Feb 23, 2015 N/A
2. Change of policy: Don't falsely advertise Feb 23, 2015 N/A
3. I'd like to be able to buy the dress for $49.99 as it was advertised Feb 23, 2015 N/A
Cash
1. Pay me for my time: 2 hours spent dealing with this nonsense Feb 23, 2015 $30.00
2. Pay for claim posting cost Feb 23, 2015 $7.99
Just make me happy!
Claimant invites David's Bridal (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $37.99
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from David's Bridal (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by Hafsa Durrani On 11-06-2015
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  • Contributed Solution: by Brian Ward On 03-15-2015
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If you are a party to this claim, click here.
Is this a fair resolution?
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