Public Mediation

Chicago Dental Supply Co.-Dispute-#1382358

K. P. vs. Chicago Dental Supply Co.
10051 Simonson Road UNIT 9, Harrison, Ohio, 45030, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1382358
    • Amount Involved: N/A
    • Filed On: Mar 01, 2012
    • Posted On: Mar 12, 2012
    • Complaint(s):
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I returned x-ray films that were ordered by mistake but the company does not want to
give even store credit so I can order correct X-ray film and pay the difference.We can not talk to any one on phone we have sent 6 e-mail and certified letter with no reply what so ever. My order no with company is 127408 and my account no 017642"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Chicago Dental Supply Co. Hide
  • Mar 12, 2012, Chicago Dental Supply Co. (responding party) added:

  • I wrote this customer on multiple occasions asking what was wrong. We show the film being delivered almost 2 months ago and nothing was wrong. I asked what we could do and to find out what the matter was with no response. We are an internet company with hundreds of orders a day and no complaints about our service. We are still available to help with the situation as we have been, simply email me at addison@bestbuydental.com and I will be more than happy to find out what is wrong and resolve the matter. Thanks.

  • Mar 12, 2012, Chicago Dental Supply Co. (responding party) added:

  • Kiritkpatari@gmail.com is the email that I have written to several times with no response. Please let me know if that is not the correct email, or if it is, please check your spam folder for my responses and let me know what I can help you with. Thanks again.

  • Mar 14, 2012, Claiming party added:

  • I read reply from Chicago Dental I do not have Gmail.Thier initial reply to return x-ray film was sent through Yahoo.com on Nan 26 I have copy. I do not have any problem with film I just ordered wrong flim which I returned
    at my expence and all I need store credit as they promise so I CAN ORDER
    correct FILM XDF58 instead 54 and PAY the differnce but Even to-day(3/14/12) I do not have credit in my account. If they realy care they should
    use kpatar@yahoo.com e_mail to help me. Thanks Patari

  • Mar 14, 2012, Chicago Dental Supply Co. (responding party) added:

  • What does "send correct x-ray films" mean? Please let me know the details. It shows we delivered the film you ordered. So what happened from there that was wrong? Let me know so I can help you. Thanks. addison@bestbuydental.com

  • Mar 14, 2012, Chicago Dental Supply Co. (responding party) added:

  • I put in a new order for the 5 boxes of DF58 and was going to apply the $175 credit for the DF54 and the credit card declined. Please email me at addison@bestbuydental.com with a new card, or leave it on my direct cell phone voicemail at 317-691-4813 and I will get them exchanged. Thanks.

  • Mar 14, 2012, Chicago Dental Supply Co. (responding party) added:

  • I try to delete my first message because I saw the response now and it won't let me delete it, it keeps saying error on page...

What Claimant Wants Hide
What By When How Much
1. Replace: send correct x-ray films Mar 16, 2012 N/A
Just make me happy!
Claimant invites Chicago Dental Supply Co. to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Chicago Dental Supply Co.. This claim will remain posted until resolved
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