Public Mediation

M.M. vs. Jpmorgan Chase & Co. World Headquarters

M. M. vs. Chase Bank - Jp Morgan Chase & Co. Headquarters
270 Park Ave Fl 12, New York, New York, 10017-7924, United States
Amount Involved: $2,300.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9897050
    • Amount Involved: 2,300.00
    • Filed On: Sep 03, 2016
    • Posted On: Sep 14, 2016
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"JPMorgan Chase & Co. World Headquarters
270 Park Ave (btwn E 47th & E 48th St) Sunday, July 24th 2016
New York, NY 10017
United States
Office 1.212.270.6000
Fax 1.212.270.1648

Reference: Fraudulent Check

Statement from my Granddaughter *** is as follows:

****>7/22/2016 12:40 AM
Statement
>
I signed up for Care.com to look for babysitter/nanny jobs. Mia Dean contacted me about a job to babysit her daughter. She sent me a check for $2,495.00 to send to her real estate agents in Texas using the MoneyGram service.
She gave me instructions to deposit the check, so I did so through the ATM at Chase bank on 5/23/16. $200 was automatically available for me to use.
On 5/24/16 all of the funds were available for me to take out. I went into the Chase bank located at 1031 S Military Trail, Deerfield Beach, FL. The teller gave me $2,294.00 in cash.
I went to the MoneyGram and sent it to the location that Mia Dean instructed me to. Either the next day or two days later my Chase App alerted me that my account had been overdrawn $2,495.00.
I immediately went in to find out why that was. One of the associates looked at my account and told me that the check had bounced, we got on the phone with corporate to see what my options were and they told me I would have 30 days to pay everything back.
When I questioned why I was given the funds in the first place before the check had gone through, he said it is because I've had my account for so many years and I am considered a "trustworthy client", meaning I've had no trace of fraud on my account before or any type of abuse.
I then called my grandfather to let him know what the situation was and he further went into the Chase bank near him to speak with an associate and put me on the phone with corporate as well, and they told me the same exact thing.

---- *****

After I received the information from my Granddaughter I went to the Consumer Banking Branch located at 2335 Parr Drive, The Villages, Fla. 32162 and I spoke to Yaw Frempong Relationship Banker; whom is no longer at this branch and I explained to him the issue about the fraudulent check that was given to my Granddaughter.
Mr. Frempong made a phone call to the department handling this incident, we were told that I was responsible for the check. I immediately questioned about the bank’s fraudulent insurance protection.
I was then told that I was responsible for the check and that my granddaughter account would be closed and that she no longer would be able to have an account with Chase.
Why such harsh punishment to my granddaughter for which she is the victim?. On June 2016 ALL my account for which I am associated with were frozen; money could go into the accounts, but none was able to be taken out.
Now; I feel like I am also been punished for the fraudulent check that was issued to my granddaughter and which I believe all the banks, including Chase they have liability protection in cases like such which is called fraud.
I was then held hostage and I deposited $2,500 into my granddaughter’s account to release all of the other accounts that I have. I even had to talk to another banker to release to me the overpayment that I made.
If I remember correctly on June 6th 2016; $113.76 was credited to my account number 972915105.
I opened my account with Chase (Dade Savings then) on April 9th 1985 and I never had such a harsh occurrence with the bank before. At this time I am respectfully requesting a full refund because if the teller would have verified that the funds were available, this incident would not have happened.
Semper Fi




Attachments:
Text Messages 2 pages
Statement 1 page

The following information was added after receiving response from Chase:

On Wednesday, August 24th 2016 I had a phone conversation with Marcela, Executive Secretary (877.658.5560 Ext. 1299102) and she indicated that the issues explained in my letter was declined because the customer was the responsible party.

The decision was lengthy and I can’t remember everything that she said, but I clearly remember that it was denied. When I requested Chase’s decision in writing, my request was denied and that they would not put it in writing."
...
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What Claimant Wants Hide
1. Recovery of Losses: Cash refund/lost due to fraud Sep 30, 2016 $2,300.00
2. Other – Copy claim to regulators Sep 30, 2016 $14.99
3. Other – Pay for claim posting cost Sep 30, 2016 $7.99
4. Other – Physical delivery charges Sep 30, 2016 $4.99
Cash total : $2,327.97
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Respondent's Counteroffer

There has been no response to this claim from Chase Bank - JP Morgan Chase & Co. Headquarters. This claim will remain posted until resolved
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  • Contributed Solution: by J Petaluma On 09-19-2016
    View more
    JPMorgan needs to review its responsibilities to its customers More...
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