Public Mediation

The Law Office of Anne K. Howard vs. Charter Spectrum (Headquarters)

The Law Office of Anne K. Howard vs. Charter Spectrum (Headquarters)
400 Atlantic St Ste 6, Stamford, Connecticut, 06901-3533, United States
Amount Involved: $3,150.00
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1215046
    • Amount Involved: 3,150.00
    • Filed On: Jul 19, 2018
    • Posted On: Jul 30, 2018
    • Complaint(s):
      • Problem with a service
  • Notice: Sent by USPS Certified Mail 9414811899560129537639
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Statement of Claim
Claimant says:
"I am a practicing attorney in Connecticut. I notified Charter weeks before vacating my law office in June that I would need to have Charter take over my Optimum phone and fax lines and transfer them to my home office. I was reassured that the transfer and installment would happen on June 29. After weeks of errors on the part of Charter, I am still without lines and I have incurred one month of additional office rent, lost business, and have lost at least 15 hours in work time, if not more, trying to work out this mess. I am planning to sue in small claims court for these unnecessary expenses. I would like a log of all calls with Charter on my account regarding this egregious mess. Please give me your contact info so I can have the court subpoena these records."
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What Claimant Wants Hide
1. Compensation: one month office rent/electric Aug 03, 2018 $900.00
2. Pay me for my time: 15 hours/150.00 hourly Aug 03, 2018 $2,250.00
3. Other – Copy claim to regulators Aug 03, 2018 $14.99
4. Other – Pay for claim posting cost Aug 03, 2018 $14.99
5. Other – Physical delivery charges Aug 03, 2018 $16.98
Cash total : $3,196.96
  • 1
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Respondent's Counteroffer

There has been no response to this claim from Charter Spectrum (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by Elizabeth Johns On 08-08-2018
    Richard R. Dykhouse, as Spectrum's General counsel, should be very concerened about Spectrum's business practices More...
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Is this a fair resolution?
  • 4
  • Contributed Solution: by George Maxwell On 08-03-2018
    'Obfuscating' Spectrum should provide claimant with in-state address for delivery of subpoena and/or pay claimant for professional time and expenses wasted on Spectrum's failure to deliver promised service. More...
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