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James Mullan vs. Charles J. O'shea Funeral Home Levittown, Ny

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Charles J O'Shea Funeral are criminals, greedy , and Liars

J. M. vs. Charles J. O'shea Funeral Home, Levittown, Ny
603 Wantagh Ave, Wantagh, New York, 11793-2103, United States
Amount Involved: $15,000.00
Complaint(s): Bad business practices
    • Claimant Seeks: View.
    • Claim #: 3393371
    • Amount Involved: 15,000.00
    • Filed On: Feb 01, 2018
    • Posted On: Feb 12, 2018
    • Complaint(s):
      • Bad business practices
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Statement of Claim
"Charles J, O" Sheas Funeral in Wantagh NY are liar's greedy, and take advantge of people at ther darkest times. At Christmas time, my cousin passed away. They promised, they would have the ashes, no later than the evening wake'. 
My Aunt and Uncle ( who are wheel chair bound, and one deaf ) flew up to NYC from Florida, in a dreaded storm. At the wake we were told my cousin's ashes would not be here in time for the wake. The Catholic mass, was the next day, They told my heartbroken Aunt and Myself The ashes would be here in time for the late mass. 
At the funeral home enroute to the mass, we were told, there would be no ashes, my Aunt and Uncle we totally distraught . ! People came from all over for the mass, and in a storm. So we had a mass with no ashes in Urn (My family is active Catholics ) After the Mass , we were told, the funeral home would bring the ashes to the hotel where my Aunt was staying. That evening I received a phone call, that the ashes were in ! I told then to bring them to my Aunt at their hotel, they stated they dont deliver ashes to hotels! (Liars again) I was told to come get them before 10 pm, it was 9:15 pm when they called (They deny they called me, phone records dont lie !!) My Aunt and Uncle stayed one day longer , to get their son ashes, but the snow storm hit . When i said I would pick them up, they said ashes were still not ready ! My Aunt and Unxle had to pay for hotels ($ 480 each night extra,) i then had to get them on a flight home, with out there son ashes. They had to take a flight to Orlando Fl, then a $600 cab, to there home in Jacksonville FL ( Wheel chair bound people!!) 
Then the funeral, had the wrong date of birth, on the mass cards, for my cousin ! and the death certificate was completely wrong  !  I called them every day for two weeks, asking where my cousin ashes were ? they kept lying, they where on the way to my aunt house ( plus noashes , to my cousin brother, daughter ! and ex wife ) my Aunt and Uncle paid for all the Urns. 
The funeral home blamed holidays, cold weather, even King day  for excuses. Almost a month after my cousin died, my aunt received her son's ashes, the Urn was broke !!! funeral home took no blame !
 
If you you Charles O " Shea funeral home, you will have more pain ! they do nothing but lie, steal, and take advantage of very bad situation.
"
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What Claimant Wants Hide
1. Damages: Funeral Feb 21, 2018 $15,000.00
2. Other – Pay for claim posting cost Feb 21, 2018 $14.99
Cash total : $15,014.99
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Cheryl Miller, JD commented
Cheryl Miller, JD (Comment):
"I think it would be helpful if I had more information regarding the actual costs of the services which were not completed as alleged. Also, it would be helpful in knowing who actually footed the bill. I having recently loss my father in October definitely the emotions when things don't got quite as planed. Is your Aunt able or willing to provide a supporting statement? These are questions in which I have to be able to better provide you with my resolution to this issue."
 (10 months ago)
Reply
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    " Charles J. O'Shea Funeral Home is staffed by licensed funeral directors and support personnel who provide compassionate and professional service. We respect and honor the wishes of the family, provide services as they instruct and comport ourselves as directed by the next of kin.
    Unfortunately Mr. Mullan, although you may be a relative of the deceased, you are not the next of kin and our duty of confidentiality prevents us from addressing the items contained in your Claim.
    Notwithstanding the foregoing, we strongly disagree that there was any act or omission by our personnel which was not within the highest professional standards of the funeral industry and our own high moral, ethical and cost effective standards.
    We have discussed the services which we provided, and the substance of your Claim with the next of kin. She has informed us that she was pleased with the services received from our company and thanked us for helping her in an emotionally trying time.
    We fully and completely reject your Claim.
    "

This claim will remain posted until resolved.

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  • Contributed Solution: by Sophie Blythe On 02-13-2018
    Confidentiality is no excuse. IMO funeral home should refund part of cost of funeral as goodwill gesture More...
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