Public Mediation

century link-Dispute-#2742651

P. J. vs. Centurylink (Headquarters)
100 Centurylink Dr, Monroe, Louisiana, 71203-2041, United States
Amount Involved: $11.14
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2742651
    • Amount Involved: 11.14
    • Filed On: Apr 20, 2012
    • Posted On: May 01, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I have a 3 hour prorated Local usage account. Until recently, my usage has never been over three hours. My latest bill is charging for 12 hours and 17 minutes usage. I called Customer Service and was told calls were made, or calls were received totaling 12 hours and 17 minutes. The fact that received calls are charged the same as called is new to me; whether that is something new or has always been the policy I do not know, but my usage remained under 3 hours. I asked for the numbers called or received that repesented the 12 hours and 17 minutes as was told those numbers are only available through a court order. ????? It seems to me that information should be available to me since I am required to pay for them. I feel this is a scam that the company hoped I wouldn't notice. The company agreed to change my account to a regular usage account which would total less than $25 a month (this months bill is (33.27). I told the customer service person I will not pay for 12 hours and 17 minutes and was told my service would be cut off if I failed to pay it."
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What Claimant Wants Hide
1. Credit: full value of overcharge May 05, 2012 $11.14
2. Other – Pay for claim posting cost May 05, 2012 $7.95
Cash total : $19.09
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Respondent's Counteroffer

There has been no response to this claim from Centurylink (Headquarters). This claim will remain posted until resolved
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