Public Mediation

My Claim vs. Capella University

N. B. vs. Capella University
225 South 6th Street, 9th Floor, Minneapolis, Minnesota, 55402, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1792396
    • Amount Involved: N/A
    • Filed On: Mar 08, 2021
    • Posted On: Mar 19, 2021
    • Complaint(s):
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"In 2013 I was enrolled in Capella University's MS Mental Health Counseling Program. I was 3 courses from program completion. My 15 year old daughter who was Depressed took her own life, and I could not complete the 3 classes due to the grief I was experiencing. Several sweeks after her death I contacted Capella University and my academic advisor. I explained why I wasnt going to finish the program. She assured me that she would notify my professors and ask that I be withdrawn from all the courses. Several years later I logged on to my Capella Account and saw that of the 3 courses I had that term, 2 of my professors had withdrawn me from the classes. The other professor did not, and I was subsequently charged 1425.00, of which I still owe. When I contacted Capella to resolve this issue I was told by Admissions that I'd have to pay it in full, or negotiate a settlement. I am not inclined to have to pay this bill, as my academic advisor assured me I would be withdrawn from all courses. "
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What Claimant Wants Hide
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Remove inaccurate billing Apr 08, 2021 N/A
1. Other – Pay for claim posting cost Apr 08, 2021 $14.99
2. Other – Physical delivery charges Apr 08, 2021 $4.99
Just make me happy!
Claimant invites Capella University to make a fair offer to resolve this complaint.
Cash total : $19.98
Non-cash: 1 items
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Capella University. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 06-29-2021
    Capella seems to be charging you to learn counseling without having any clue about how grief works. $ 1425.00 bill incurred due to their failure to communicate should be zeroed out. More...
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