Public Mediation

B.C. vs. Cadillac (Headquarters)

B. C. vs. Cadillac (Headquarters)
PO Box 33169, Detroit, Michigan, 48232-5169, United States
Amount Involved: $1,670.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Cadillac (Headquarters)
    • Claimant Seeks: View.
    • Claim #: 4598891
    • Amount Involved: 1,670.00
    • Filed On: Mar 02, 2020
    • Posted On: Mar 13, 2020
    • Complaint(s):
      • Commercial / Other dispute
      • Having to pay to replace defective parts from factory
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"You issue a customer service satisfaction letter for the 2010 SRX which I own but will only cover 1/2 of the costs for faulty or defective parts that caused moisture to build up inside the headlamp assembly rendering the headlight to partially perform or not perform at all! And you DON’T consider this a SAFETY ISSUE?!!!"
...
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Exhibits View
Additional Communication Between Claimant and Cadillac (Headquarters) Hide
  • Mar 10, 2020, Cadillac (Headquarters) (responding party) added:

  • Please see the attached response.

What Claimant Wants Hide
1. Compensation: Total replacement of headlamp assembly Mar 02, 2020 $1,670.00
Cash total : $1,670.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "See attached letter."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Awaiting response from Party
Lauri Foss commented
Lauri Foss (Comment):
"I need more info on this case. When was it bought, what year is the model. Did it come with a factory warranty, did you call the dealer direct or go straight to the headquarters?

Please assist me with the answers to these questions to better understand the case at hand.

Thank you"
 (5 years ago)
Reply
Lauri Foss commented
Lauri Foss (Comment):
"I need more info on this case. When was it bought, what year is the model. Did it come with a factory warranty, did you call the dealer direct or go straight to the headquarters?

Please assist me with the answers to these questions to better understand the case at hand.

Thank you"
 (5 years ago)
Reply
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  • Contributed Solution: by George Maxwell On 03-20-2020
    View more
    Cadillac's response to a very dangerous problem is entirely inadequate--take Cadillac to Small Claims Court More...
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