Public Mediation

Cactus Jack Auto Sales-Dispute-#1671047

C. E. vs. Cactus Jack Auto Sales
915 S. Country Club Drive,, Mesa, Arizona, 85210, United States
Amount Involved: $2,068.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1671047
    • Amount Involved: 2,068.00
    • Filed On: Feb 29, 2012
    • Posted On: Mar 11, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"On 11/25/2011 I purchased a car from Cactus Jack with a down payment of $500 then I had to pay an additional payment of $300 on around 12/03/2011. Also I had to get Cactus Jack to fix the car which was a 2001Mercury Sable GS. I then paid my part of my carnote for January on 01/03/2012 in the amount of $250 and paid the rest of my carnote which was $150 on 01/26/2012 plus an additional $68 for the registration fees and I also paid $195 toward myFebuary payment which left $205 for my carnot which wasn't due until the 4th of Febuary.Then on 01/30/2012 my husband had to take the car in again due to the fact that it was shaking very badly. The end result was that the Mercury pistons in the engine was no good. Cactus Jack then put me in another car a 2003Pontiac Grand Prix. I then had to put another down payment of $600 which I paid $300 on 02/03/2012 and the other $300 on 02/24/2012. Now I have to pay my $400 for my carnote by the 4th of March but I explained to them that my check date has been changed to the 27 of every month. Some of the employees are very rude. They will call and hound you for the payment the morning that the payment is due. If you don't come in when they tell you to . They then threaten to come and reposses the car on the same day that payment is due. The Pontiac check engine light came on and I took it in for service on 02/27/2012. They then said that it was fixed and all of a sudden two days later the Pontiac is shaking. I call and told (Dale) in service about the problem and he then said that it is not there responsibilty that it is mine but I still have to pay my carnote even though the car isn't running right. All I want is them to either fix it or give me all my money that I put into both cars which totals around $2068.00"
...
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Claimant timeline (9) - Hide
  • 11-25-2011 — intial down payment of $500 for the 2011Mercury Sable GS.
  • 12-03-2011 — paid $300 for the rest of the downpaymen and took the car infor service
  • 01-03-2012 — paid $250 for part of the carnote
  • 01-26-2012 — paid $150 plus $68 plus $195 for the registration as well as partial payment for February and the rest of the carnote for January
  • 01-30-2012 — took the car in for work(Mercury Sable) was given another car
  • 02-03-2012 — paid another down payment for the (Pontiac) in the amount of $300
  • 02-24-2012 — i took the rest of the down payment which was $300 also which total $600 for the down payment
  • 02-27-2012 — took the car (pontiac) infor service
  • 02-29-2012 — called Dale in service to inform hi of the trouble that I am now having with the Pontiac
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: fix my car Mar 08, 2012 N/A
2. Apology: I want a verbal as well as a written apology from the following employees (Dale,Stephanie,Sharon) Mar 15, 2012 N/A
Cash
1. Refund: purchase price Mar 05, 2012 $2,068.00
Just make me happy!
Claimant invites Cactus Jack Auto Sales to make a fair offer to resolve this complaint.
Cash total : $2,068.00
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Cactus Jack Auto Sales. This claim will remain posted until resolved
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  • Contributed Solution: by Mrs Roxanne Bowens On 10-26-2015
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