Public Mediation

Marrisa Montano-White vs. Bluegreen Corporation

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Misrepresentation and swindled out of thousands of dollars- seeking fair refund and a way out!

M. M. vs. Bluegreen Vacations
4960 Conference Way N Ste 100, Boca Raton, Florida, 33431-3311, United States
Amount Involved: $14,728.47
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"We have attempted to find a way to cancel and obtain a refund for a contract with Bluegreen Corporation due to misrepresentation of their company's benefits and breach of the good faith law for the last 6 years. We have personally contacted Bluegreen several times on this matter and been directed to Pinnacle timeshare resale (which was a dead end) or been told we could let it go to foreclosure and ruin our credit. We have also tried to sell it on Sell My Timeshare Now to find out it was worthless and we couldn't even give it away. We have tried enlisting the help of other Bluegreen owners that have filed complaints and in turn also filed a complaint with the Better Business Bureau. Bluegreen has been unwilling to negotiate an agreement with us after offering a refund of $1500 even though we have paid over $22,000.
We were unable to use the timeshare for a few years due to pregnancies. We personally attempted to make use of the timeshare at other times being we had paid for it. We were only able to use the timeshare 3 times in the last 6 years and were left with giving away the use to family because otherwise we were literally paying for nothing since we have points that expire annually. There are several restrictions with using their resorts and we have been severely limited in our options and have been left to pick mini vacations around several restrictions or face literally paying for nothing. With these limitations we have still been forced to pay annual maintenance fees that continue to rise which are now around $800.00 yearly with no added benefits.
When we bought 7 years ago we were promised ease of vacationing around the world which would save us money. We were told that owning with their company would increase in value and could easily be sold for a profit. We were told maintenance fees wouldn't really increase much from around $250.00. Everything was completely untrue. We have asked to be released from this contract as it is not following suit with what we were assured when buying. We have asked for a refund for the fair amount we have paid after deducting use for the 6 times we used points with their company. Bluegreen has refused to negotiate this after only offering to refund 2 years worth of maintenance fees ($1500) and now states we are not entitled to a cancellation of our contract."
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Claimant timeline (1) - Hide
  • 05-21-2010 — Purchased timeshare with Bluegreen
What Claimant Wants Hide
1. Refund: Total amount paid for timeshare minus the amount of time used with their properties. Sep 28, 2017 $14,698.49
2. Copy claim to regulators Sep 28, 2017 $14.99
3. Pay for claim posting cost Sep 28, 2017 $14.99
4. Other – Physical delivery charges Sep 28, 2017 $4.99
Just make me happy!
Claimant invites Bluegreen Vacations to make a fair offer to resolve this complaint.
Cash total : $14,733.46
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Bluegreen Vacations. This claim will remain posted until resolved
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