Public Mediation

The Blue Outlet Mall-Dispute-#1755588

A. B. vs. Blue Outlet
Amount Involved: $558.95
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1755588
    • Amount Involved: 558.95
    • Filed On: Jan 02, 2013
    • Posted On: Jan 13, 2013
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I ordered earbuds from this website, they processed my order and charged my card. After about a week i didn't hear anything from them and sent them two emails, both were answered with the same generic email about delays due to storm sandy. I tried again a few weeks later and found that their website was no longer available."
...
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What Claimant Wants Hide
1. Refund: bose IE2 Headphones Jan 17, 2013 $58.95
2. Pay me for my time: A month of my time trying to figure out what was going on. And they fact that they now have my credit card information Jan 17, 2013 $500.00
Cash total : $558.95
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Respondent's Counteroffer

There has been no response to this claim from Blue Outlet. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-14-2013
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  • Unfortunately, it seems that this is a common complaint with this particular company. The BBB has several complaints filed against the company for the same reason. Because this is a consumer complaint issue, you should contact both your state’s Attorney General’s office and the state of NY’s Attorney General. Because it appears the business is no longer functioning but has not refunded money spent on products it did not ship, the company could potentially face criminal and civil penalties. Also, you submit the information to the BBB so they can continue to keep track of the ongoing complaints with the company.
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