Public Mediation

Black Angus Grill-Dispute-#1905370

J. L. vs. Black Angus Grill
125 N Center Street, Statesville, North Carolina, 28677, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Black Angus Grill
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1905370
    • Amount Involved: N/A
    • Filed On: Aug 27, 2012
    • Posted On: Sep 07, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Exhibits View
Additional Communication Between Claimant and Black Angus Grill Hide
  • Sep 03, 2012, Claiming party added:

  • Attempts to discredit me will not be successful because you have been misinformed or either fabricated your accusations. No such incidents have occurred at “other restaurants in the area” involving me as I am sure that police calls are public record and would confirm that I am not the “man” you refer to. In fact, I personally phoned the police department while standing at your register and asked for their assistance so that my guest and I could leave the restaurant without being accused of not paying the bill.
    It is no surprise that your account of the event is different given that you were not present to hear or see any of the interactions that occurred. Your account is based on second hand information provided by a wait staff that obviously will say what they think you want to hear in order to keep their jobs.
    Make no mistake; my complaint had nothing to do with the quality of the food or the wait staff, not even the overpriced menu or amount of the bill. There was no question that what was eaten would be paid for. The complaint was about the manager/owner’s threatening messages and treatment of the wait staff. Had money been the issue, the resolution proposed would have been monetary rather than seeking apologies to me and the staff. Ms. Trent has totally missed the point.
    It is apparent that the owner, Ms. Trent, was indeed the manager the wait staff referred to and as such is unwilling to accept responsibility for her actions in poorly managing this conflict. I see no possibility for resolution since she owns the restaurant and can then behave in any manner she chooses.
    This claim is closed. I am not interested in expending any more time or energy on this issue and regret that in trying to ensure the manager/owner “do the right thing” for customers and staff, I allowed myself to assume the person with whom I was dealing, possessed some degree of conflict resolution skills and a desire to provide an enjoyable customer experience. Big mistake on my part!

  • Sep 15, 2012, Claiming party added:

  • Attempts to discredit me will not be successful because you have been misinformed or either fabricated your accusations. No such incidents have occurred at “other restaurants in the area” involving me as I am sure that police calls are public record and would confirm that I am not the “man” you refer to. In fact, I personally phoned the police department while standing at your register and asked for their assistance so that my guest and I could leave the restaurant without being accused of not paying the bill.
    It is no surprise that your account of the event is different given that you were not present to hear or see any of the interactions that occurred. Your account is based on second hand information provided by a wait staff that obviously will say what they think you want to hear in order to keep their jobs.
    Make no mistake; my complaint had nothing to do with the quality of the food or the wait staff, not even the overpriced menu or amount of the bill. There was no question that what was eaten would be paid for. The complaint was about the manager/owner’s threatening messages and treatment of the wait staff. Had money been the issue, the resolution proposed would have been monetary rather than seeking apologies to me and the staff. Ms. Trent has totally missed the point.
    It is apparent that the owner, Ms. Trent, was indeed the manager the wait staff referred to and as such is unwilling to accept responsibility for her actions in poorly managing this conflict. I see no possibility for resolution since she owns the restaurant and can then behave in any manner she chooses.
    This claim is closed. I am not interested in expending any more time or energy on this issue and regret that in trying to ensure the manager/owner “do the right thing” for customers and staff, I allowed myself to assume the person with whom I was dealing, possessed some degree of conflict resolution skills and a desire to provide an enjoyable customer experience. Big mistake on my part!

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: to your staff for being placed in the middle and to me for your rudeness. Sep 11, 2012 N/A
2. Change of policy: Please change your policy and address customer concerns Sep 11, 2012 N/A
Cash
1. Other – Copy claim to regulators Sep 11, 2012 $14.95
2. Other – Pay for claim posting cost Sep 11, 2012 $7.95
3. Other – Physical delivery charges Sep 11, 2012 $2.99
Just make me happy!
Claimant invites Black Angus Grill to make a fair offer to resolve this complaint.
Cash total : $25.89
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Claimant did dine at the Black Angus on the night mentioned. We did have numerous other tables at the time he placed his order, as well as a large group in one of our private rooms. His server realized that the kitchen was a little behind and brought his salads and bread, within 15 minutes... not 40 minutes as he stated in his complaint, out so that they would have something to start with, as his appetizer was about to come out. When the server brought out his appetizer, he stated that he was cancelling it. The server explained that she would be happy to box the item to go, but that we could not reuse the appetizer and it had been prepared to order. The appetizer was left on the table. The floor manager then proceeded to address the complaintant and offered him a certificate for a free appetizer on his next visit. He refused and stated he was not paying for the item he had ordered and which was still at his table. He became increasingly angry when the server did not respond to his demands and stated that he and his guest would just get up and leave and not pay for any of the food they had eaten. At this point, the floor manager made a call to local law enforcement, as the couples bill was in excess of $ 100.00. The staff at Black Angus made every effort to resolve the issue, the complaintant was uncooperative. If the Black Angus was in the wrong, the police would not have made him pay his bill. This man has behaved this way at other restaurants in the area and the police have been involved in other calls regarding similar circumstances of not paying for food he has ordered and eaten."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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