Public Mediation

Bank of America-Dispute-#3039731

E. A. vs. Bank Of America (Headquarters)
100 N Tryon St Ste 220, Charlotte, North Carolina, 28202, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3039731
    • Amount Involved: 19,492.00
    • Filed On: Apr 29, 2012
    • Posted On: May 10, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Claimant says:
"October 26, 2011 BofA paid $4,873.00 [$1,869.00 + $1,799.00 + $1,20500] from a VISA Debit card [a $53.00 balance in my PA Checking Account #1872] to an unknown merchant [" CHECK CARD 1027 NISSAN HENERSON NV 7-2-0--0-4-0-1-0-9-0-5-01-8-03-0' WITHOUT WARNING OR THE USUAL ALERT.
I filed a prompt complaint with instructions not to pay. On 11/01/11 an "ATM/CHECK CARD TEMPORARY CR ADJ 0N 10/31/11 CARD #42562883 CLAIM 02039050801N" was made. On 11/1011 a $33.00 fee was charged declining my balance to $20.00. On 11/14/11 there was a "TEMPORARY CR REVERSAL". The reversal was taken from my wife's MD accout [joint names] except for $20.00 from my account [joint names] leaving a $0.00 balance. I made many phone calls to unqualified employees admitting their inability to help but they would call the right people in the right department to call me and correct the problem. No one ever called me EVER. It seemed obvious that either the phone calls were never made or a possible fraudulant event begging to be ended by default. My Many letters followed all answered with the same lies of sending me the documents in their file that lead to their actions. NO Documents were ever forwarded to me. I seriously doubt that a proper investigation could have been made in Nine (9) Business Days. [Have had a small $68.00 smilar fraudulant case that they have been investigating for almost one moth AFTER also trying to first default it]. The BOA makes many promises [written and otherwise] about their account safety insurance, protections, alerts, etc.]. The bank's business is using their customers' money to make it money BUT there are times when their money [insured] needs to be used to protect their clients' money [so the bank can keep making money with our money]. The bottom line: Honesty, fairness and caring.
The only proper advice I received from my BOA phone calls was to close my VISA and Check Accounts. I did."
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Additional Communication Between Claimant and Bank Of America (Headquarters) Hide
  • May 08, 2012, Claiming party added:
  • 05/03/2012 about 8:30AM EST Ms. Heather Towson, Secretary for Mr. Brian T. Moynehan, CEO, Director, President of Bank of America called me. We briefly reviewed the claim.She was confused with the name of the one illegal defendent Henderson Nissan, NV. and all the BOA detailed inadequate disclosures and/or misleading information, unfair terms, bad faith, lack of communication and interest, etc.
    On 05/07/2012 I telephoned her at 1:56PM to confirm some of these facts.
    Ms. Towson assured me that she had noted everything.

What Claimant Wants Hide
1. Payment due: Credit Reversal May 14, 2012 $4,873.00
2. Recovery of Losses: Fraud May 14, 2012 $4,873.00
3. Refund: Credit Reversal May 14, 2012 $4,873.00
4. Credit: Credit Reversal May 14, 2012 $4,873.00
5. Other – Copy claim to regulators May 14, 2012 $14.95
6. Other – Pay for claim posting cost May 14, 2012 $7.95
7. Other – Physical delivery charges May 14, 2012 $2.99
Cash total : $19,517.89
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Bank Of America (Headquarters). This claim will remain posted until resolved
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  • Comment: by elaine williams — Online mediator
  • On: 05-10-2012
  • also prevent the banks from reporting negatives on credit report, preventing consumers from obtaining any new credits
  • Comment: by elaine williams — Online mediator
  • On: 05-10-2012
  • have the banks accounts reviewed and let them return all fees and unecessary charges back to each individuals
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