Public Mediation

Avas Flowers Dispute #2553551

C. C. vs. Avas Flowers - Flower Tech Center, Inc.
300 Corporate Dr, Mahwah, New Jersey, 07430-3616, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I placed an order over the phone to have flowers sent to my mom who is residing at a convalescent home battling stage 3 bladder cancer. I spoke to Josh and shared with him that I try to send flowers regularly and like to build a relationship with a local florist near the area and he commented that he would make sure that my flower arrangement would be handled by a florist who would create something special for my mom. I asked him if he could send a picture of the arrangement since I was calling from Las Vegas. Josh,promised that he would send picture to my email address but I did not received it. I called to speak with management and spoke to the owner who was rude and uninterested in my complaint and abruptly a large noise came over the phone for 30 seconds, so I hung up thinking a technical difficulty and proceeded to call back to be handled coldly by someone who cut me off in mid sentence after I asked to speak to the owner. I was transferred to a senior sales associate who was quick to inform me that they do not offer to take pictures for customers and I explained that their associate confirmed several times he would send a picture of the arrangement so I was very disappointed in the overall experience. This company showed no class or quality customer service to a customer wanting to honor his mom while she is still living. The conversation may have been recorded but I was told on 3 different occasion that the sales associate confirmed he would send a picture but to have a family owned business treat a paying customer so rudely is totally unacceptable. Deceptive practices and appalling customer service behavior should be noted to any potential customers. Never promise something you can not deliver. A very unhappy customer !"
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What Claimant Wants Hide
Just make me happy!
Claimant invites Avas Flowers - Flower Tech Center, Inc. to make a fair offer.
1. Other – Pay for claim posting cost Sep 22, 2013 $7.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from Avas Flowers - Flower Tech Center, Inc.. This claim will remain posted until resolved
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  • Comment: by AnnMarie — Online mediator
    • On: 05-10-2014
    View more
  • Yes Ava's flowers is a scam!I ordered online flowers for my mom on Mothers day. I ordered them to be delivered 2 days prior to Mothers Day to avoid holiday delivery craziness. ell, I recieved a confirmation email the next day that my flowers were successfully delivered. When I checked with my mom, they were not delivered! I had been on the phone for 2 days trying to get this delivered and they kept promising it would be delivered and it never got delivered. DO NOT ORDER FROM AVA's! YOU WILL BE EMBARRASSED, AGGRAVATED,
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