Public Mediation

Jackie Nelson-Dispute-#6515051

J. N. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $520.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"May 4th was the insatll date no show no call. The installation of U-verse TV, internet, and home phone took until May 12th. My first bill was $208.16 after a phone call it was reduced to $115.16, now I have a bill for $175.46 which is so confusing I don't know what I owe. I agreed to pay $145.00 per month this is my second month and I still don't have a bill that agrees with anything I agreed to. When I signed up I was told I would get 3 $100 reward cards which I would receive in the middle of June. I received 1 last week, I called this week to see when the others would be coming and was told they had not been processed and it would be 4 to 6 more weeks, this is not acceptable, I pay my bills when they are due and I except AT&T to do thesame. I have pages of documentation of the hassels I have had with AT&T with both my cell service and U-verse because they don't do what they say they will do."
...
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Additional Communication Between Claimant and At&T - Headquarters Hide
  • Jun 27, 2012, Claiming party added:

  • This claim should be Jackie Nelson vs AT&T

  • Jun 27, 2012, Claiming party added:

  • Please correct this claim to Jackie Nelson vs AT&T

What Claimant Wants Hide
1. Compensation: 2 missed days of work Jul 12, 2012 $320.00
2. Payment due: Reward Cards Jul 02, 2012 $200.00
3. Monetary items with amounts to be determined: Time spent to get issues resolved Jul 12, 2012 TBD*
4. Other – Pay for claim posting cost Jul 02, 2012 $7.95
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer to resolve this complaint.
Cash total : $527.95*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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