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Verizon recommended that I return a device in the same way. It's a lunatic idea. The device can very easily be stolen or lost (do they think that delivery personnel, many of whom are temps, don't know what's in those packages?) and the consumer has no proof that they mailed it. The risk is absolutely all on the consumer's side....which is quite lovely for the business.
I had my device scanned in. Yes, it took time and wasn't terribly convenient, but it was a lot more convenient than being stuck with a huge bill by a huge and indifferent company that makes out that all its customers are free-loading liars.
I am sorry that you believed Asurion when they advised you to just drop the device in the mailbox. (I'm old and cynical.) However, if they are going to advise their customers to do that instead of having them get the package scanned, then they can't very well hold you responsible. Just as they have no proof that you did do it....they have no proof that you didn't. It's a truly stupid policy that needs to be changed. If they're not going to change it and insist that packages are scanned in, then they can't complain if packages are lost. Good luck.
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