Public Mediation

Apple Computer, Inc.-Dispute-#1343669

C. G. vs. Apple Inc.
1 Infinite Loop, Cupertino, California, 95014-2084, United States
Amount Involved: $3,358.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1343669
    • Amount Involved: 3,358.00
    • Filed On: Sep 13, 2012
    • Posted On: Sep 24, 2012
    • Complaint(s):
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (2) - View
Additional Communication Between Claimant and Apple Inc. Hide
  • Jul 10, 2013, () added:

  • Update July 10 2013:

    After the last time I got my laptop back from apple, I found the built-in speaker's got a new problem, that it's been periodically breaking up for no reason. After, I was going to return my laptop to the Genius Bar, but I had an accident and I broke my ankle. So I had a surgery. As you can tell, I was no longer capable moving around too far by myself, and I'm an international student, have no relatives in United States can help me bring the laptop to the store. During the winter break I went back to China to recover. When I got back, I returned to the store. I asked for the manager, because last time I tales to her she said I can try to use it for couple month and see how's it going, and if it's still not working I can come back to her. So I talked to her, and asked for compensation, and she was holding a really bad attitude against me, said its been more than six month, and the problems you've got count as your new cause of damage, and I have to pay more to fix the speaker. So I was really pissed and just left the store. I felt really bad, that their attitude to costumes are such horrible, and I felt they tricked me all over.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Replace my laptop Sep 28, 2012 N/A
2. Apology: For the inefficiently of service Sep 28, 2012 N/A
Cash
1. Compensation: Bad service for my product. Sep 28, 2012 $2,000.00
2. Refund: Did not get my computer fixed as I paid for it. Sep 28, 2012 $1,358.00
3. Other – Pay for claim posting cost Sep 28, 2012 $7.95
Just make me happy!
Claimant invites Apple Inc. to make a fair offer to resolve this complaint.
Cash total : $3,365.95
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Apple Inc.. This claim will remain posted until resolved
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