"I BOOKED A HOTEL ON THE ISLE OF VENICE, ITALY.......IT TURNED OUT THE HOTEL WAS LOCATED IN THE CITY OF MESTRE.......SEVERAL MILES FROM VENICE, AND IT WOULD REQUIRE A TRAIN AND BOAT TO GET TO THE CITY OF VENICE.....WHICH I TOLD THE OPERATOR, ONE, MS. ANNE W. NO. 965345, THE TRAVEL AGENT THAT I WANTED TO BE ON THE ISLAND, I.E., THE CITY OF VENICE.....SHE ASSURED ME THAT IT WAS.....IT WASN'T, AND I HAD TO RE-BOOK WITH ANOTHER AGENCY TO CORRECT................NEXT...I ALSO WAS GOING TO FLORENCE ITALY, AND SHE SAID SHE BOOKED US INTO A 3-4 STAR HOTEL, THAT HAD A.C., AND WAS CLOSE TO TOWN......WE ARRIVED AT A TWO OR THREE HUNDRED YEAR OLD VILLIA, THAT SHOULD BE LISTED AS A RELIC........IT HAD NO AIR CONDITIONING, NO SCREENS ON THE WINDOWS, NO ONE ON DUTY, EXCEPT FOR A FEW HOURS EACH DAY, IT COST 15-18 EROS TO GO INTO TOWN AND BACK EACH WAY.....THERE WERE MOSQUITOES, AS WELL AS BED BUGS IN THE ROOMS, NO LIGHTS IN THE HALL WAY...NO CHAIRS, OR DRESSERS IN THE ROOM, NO SHOWER CURTINS. THE VIEW FROM THE WINDOW WAS A ROOF TOP AND LAUNDRY RACKS....NO TOWEL BARS, NOT WITHIN WALKING DISTANCE OF ANY RESTURANTS, NO T.V., OR RADIO, NO TOWEL RACKS, NO PLACE TO HANG ANYTHING, THE OWNERS OF THE HOTEL WERE VERY RUDE ....TO GET A BUS, IT'S ABOUT A 125 YARD WALK TO THE ROAD, AND THEN ANOTHER 100 PLUS WALK TO THE BUS STOP....BUSES HAVE NO SCHEDULES THERE, AND IN THE HEAT WAVE...IT WAS NOT VERY PLEASANT......THIS LOCATION IS NOT FOR PEOPLE WHO HAVE HEALTH PROBLEMS, AS I DO., THERE WERE NO BATH MATS, AND NO SAFTEY BARS IN THE BATH ROOM....THE PLACE IS A RELIC....THIS IS NOT WHAT I WAS TOLD THAT I WAS BOOKING.....THE AGENT FOR AMERICAN EXPRESS MIS-REPRESENTED THIS "HOTEL"......AND I RELIED ON IT.......WE WERE TOLD BY THE OWNER WHEN WE TRIED TO CHANGE....THAT THEY WOULDN'T CALL A CAB FOR US.....AND THEY HAD OUR MONEY, AND HE DIDN'T CARE WHAT WE DID.......LOOK UP THE HOTEL ON TRIPADVISOR.COM, AND READ THE COMMENTS.....I WISH I HAD DONE THIS, BUT I TRUSTED AMERICAN EXPRESS.......MY TRIP I.D. NOS. ARE......721405890698 AND 721405891611.....I DO NOT EXPECT TO PAY FOR THE HOTEL IN FLORENCE, AS THE CAB RIDES EXCEEDED THE COST OF THE 'ROOM'......THIS WAS ONE OF THE WORST EXPERIENCES OF ANY TRAVEL I HAVE EVER DONE......I WILL NOT USE AMERICAN EXPRESS TRAVEL EVER AGAIN......AND IT IS NOT A PROFESSIONAL AGENCY, AS BEFOR I GOT TO SPEAK TO ANNE W. . 965345, I SPOKE TO A PERSON IN INDIA, THEN TO SOME ONE IN THE PHILLIPINES, NEITHER ONE COULD SPEAK ENGLISH THAT WAS UNDERSTANDABLE.........THIS RUINED OUR VACATION, THUS, AGAIN, NEVER AGAIN, AMERICAN EXPRESS TRAVEL........I CAN BE REACHED AT 941-552-6061, OR AT 941-955-1316"