Public Mediation

amazon-Dispute-#4559385

D. J. vs. Amazon.Com
P.O. Box 81226, Seattle, Washington, 98108-1226, United States
Amount Involved: $250.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4559385
    • Amount Involved: 250.00
    • Filed On: Jan 07, 2012
    • Posted On: Jan 18, 2012
    • Complaint(s):
      • Overcharge or billing error
      • Problem with a service
      • Bad business practices
View less
Rate or Review on Amazon.Com
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I have never thought to buy any thing from Amazon. A good friend who knows I'm an advitt reader got sick of me carring around those big books. So he gave me the money to purchase the Kindle Touch and a case to go with it. I placed the order without a problem and the next thing I know my bank account is overdrawn. Now I'm overdrawn because Amazon charged me for two Kindle Touches and two cases when I only ordered one of each. Now I called to complain and I was told the best they could do was to refund the money for both the case and the touch but there was nothing they could do for me with the overdraft fees. So the person I talked to gave me a $25 gift card(because $25 was all he was auhtorized to give) to use on Amazon for my next purchase.

Now I went back on Amazon and the case I really wanted was on sale along with the car charger bundle and screen shield. I thought great I have my amazon gift card and I will use that and pay the balance with my xmas gift card. When I placed the order the first time it was denide because my xmas gift card was not internet ready. I was told by the customer service to call back once I fixed that problem which I did. I placed the order again and I was going to use my xmas gift card to pay, but my balance was more then it should have been since I had the amazon gift card.

When I talked to the customer service Rep he said that my amazon gift card can only be used on products that are made and sold by Amazon. I can not use it on products that are not made by Amazon. So you can imagin how pissed off I was over that. I even repeated what the guy said to make sure I herd him right. Amanzon gave me a gift card I could not use on anything I wanted in the Amazon store.

Now I'm waiting for my order I keep checking the web site and tracking the order. I get the first shipment it is the case. Well they sent me two cases I could not beleive my eyes. I checked my bank account and the charged my account for all three peices and shipped me two of everything.

Now I'm yelling and cusing and screeming at anyone who gets on the phone. They tell me that I placed two orders which I know I did not do and I had the confirmation stating I placed an order for one of everyone. What happened when I placed the first order and it was denide they put it through any way because they had my bank card on file. When I called back to place the order again and use my gift card they charged that also.

I have called and bitched several times about my refund and the overdraft fees which they claim the can not give back to me whithout a letter from my bank and even that will be iffy.

Now they sent me a label to return the case and I am waiting for the return label for the car charger bundle. I receive the screen sheild so I call Amazon to let them know I had not received the return label for the bundle and I will need a label for the screen sheild. The person said I would have to pay to ship those two back and wait to ge reimbursed.

Now I am screeming that I will not pay to ship back something I should never had received. I wanted to talk to an supervisor(I asked for a supervisor before and was told there was nothing they could do for me)I was on the phone, on and off hold for 20min waiting for a supervisor.

When I talked to one I told him I want the labels sent to me to day I will not pay a dime to send these items back. I will never order from Amazon again and I have told all my friends and I will tell everyone I walk up to and tell them the same thing. I can not get any of my money back not even the overdraft fees without having to pull teeth. I had to get my bank involved do you know how much trouble that is. I would like all of my money back and I want some satisfaction. From every thing they have done to my account I have almost $500 in overdraft fees not including what the owe me for the last order.

Could someone help me?????

Thank you
Dawn Johnson (johnson120@aol.com)"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Amazon.Com Hide
  • Apr 18, 2012, () added:

  • Hi Dawn,<br/><br/>I’m Courtney Kniert of Amazon.com’s Executive Customer Relations team. I just received your complaint from peopleclaim.com and I wanted to reach out to you directly. Here at Amazon.com we take account confidentiality seriously and we’re not able to discuss your account or orders with a third party. Although we do work with a limited number of agencies to mediate customer complaints, peopleclaim.com isn’t one of those approved agencies. <br/><br/>If you’d like assistance with your order, our Customer Service is available 24/7 to help. You can contact us via phone, chat, or e-mail by clicking the "Contact Us" button on any Help page (http://www.amazon.com/help).<br/><br/>Dawn, I’m sorry for the difficult time you had with your orders. We look forward to hearing from you so we can review your order and see what happened.<br/><br/><br/>Regards,<br/><br/>Courtney T. Kniert<br/>Executive Customer Relations<br/>Amazon.com<br/>http://www.amazon.com<br/>

What Claimant Wants Hide
1. Refund: over draft fees and for product Feb 01, 2012 $250.00
Cash total : $250.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Amazon.Com. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim