Public Mediation

Acoustic Strings of New England Dispute Against Handicap

L. B. vs. Acoustic Strings Of New England
69 Franklin St., Keene, 03431-3234, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1387956
    • Amount Involved: N/A
    • Filed On: Aug 26, 2014
    • Posted On: Sep 06, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I came in a wheelchair carrying a banjo without a strap, going up a non ADA ramp. Does the snotty girl in the shop help with the door or take my banjo or in anyway offer to help. NO. I personally think they don't want handicap people in there for fear of me bumping into anything. My wheels are my legs and I have very good contol of them and am very careful of my surroundings. I said I was interested in fixing it or seeing how much it was worth to them. All I see is new instruments all around even though it says used & new on the window. She knows nothing about such things and will leave a message for the owner. About 7 days the owner he finally calls and says it needs strings and a new drum. I added it also needed a new bridge but I didn't know about the drum. I asked him if that was something he knew about or could replace. He said he would get back to me. Two weeks go by and no call. So, I call the store and of course all I get is the snotty girl who knows nothing about it. All she knows is that he called me. Wow ... great communication for a business. ( Keep a notebook of dates and conversations and what needs to be done next). So, being sick of her better than thou attitude, " Please let him know I would like to know about my Banjo. If it is not his forta (sP) please let me know and I will pick up my banjo. She calls and leaves a message BUNCH OF SNOBS*** They actually put a no trespass order on me which I am not signing Assholes."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Add Handicap helpful entrance Sep 30, 2014 N/A
2. Apology: Snotty attitude of helper and Lengthly time of holding my property Sep 30, 2014 N/A
Cash
1. Other – Copy claim to regulators Sep 30, 2014 $14.99
2. Other – Pay for claim posting cost Sep 30, 2014 $7.99
3. Other – Physical delivery charges Sep 30, 2014 $9.99
Just make me happy!
Claimant invites Acoustic Strings of New England to make a fair offer to resolve this complaint.
Cash total : $32.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Acoustic Strings of New England. This claim will remain posted until resolved
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