Public Mediation

Ace Boat Lifts-Dispute-#2189269

J. J. vs. Ace Boat Lifts
2211 S. Tamiami Trail, Venice, Florida, 34293, United States
Amount Involved: $2,795.73
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2189269
    • Amount Involved: 2,795.73
    • Filed On: Aug 28, 2013
    • Posted On: Sep 20, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I (Jeffrey Jones Marine Service) Ordered a ALKT08.2 Adjustable 8000lbs. W/Two Drives Aluminum Boat House Lift. on 7/11/2013.
I was told that the lift would be delivered in 2-3 weeks.
After a lot us trying to get a hold of somebody They told me that the lift was being shipped on 8/16/13 on 8/20/13 3 pieces of I-beam showed up.
I called and called and called till I finely got a hold of Kristy Skipper and she said that the rest of the lift was being shipped on 8/23/2013 on 8/27/2013 I received 1 I-beam.
I called and called and called when I finely got a hold of Kristy Skipper and she told me that the truck driver for R&L trucking missed the rest of the parts at the dock.
She Promised the all of the rest of the lift was on a pallet and I would receive on 8/292013
on 8/29/2013 I received a pallet of parts but no drive motors, no controls and some other parts missing. I have been trying to call them but no one answers the phones.
Kristy skipper says that she is Vp of Ace Boat Lift's.
She has promised me on 4 separate occasions that my complete lift has been shipped.
And to this date 8/29/2013 I have not received my customers boat lift.
My customer wants his money back.
He is so mad and blames Jeffrey Jones Marine Service for not having and getting his boat lift installed."
...
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Additional Communication Between Claimant and Ace Boat Lifts Hide
  • Apr 20, 2015, Claiming party added:

  • I still don't have my Drive units!!!
    Two years and Still don't have the Drive Units !!!

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Upgrade: Bunks for pontoon boat V-style Sep 12, 2013 N/A
2. Complete project: I want the rest of my parts Next Day Air Aug 30, 2013 N/A
3. Apology: To My Customer. James Wood. Sep 12, 2013 N/A
Cash
1. Damages: Loss of customer trust! Sep 12, 2013 $2,000.00
2. Recovery of Losses: Attorney Fees Sep 12, 2013 $500.00
3. Refund: Shipping Sep 12, 2013 $295.73
4. Other – Copy claim to regulators Aug 30, 2013 $14.99
5. Other – Pay for claim posting cost Aug 30, 2013 $7.99
6. Other – Physical delivery charges Aug 30, 2013 $2.99
Just make me happy!
Claimant invites Ace Boat Lifts to make a fair offer to resolve this complaint.
Cash total : $2,821.70
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Ace Boat Lifts: All items have been delivered and accepted by Mr. Jones. Drive units were back ordered by distributor. Jones was advised and chose to wait for the available items as ordered. Communication has been consistent and as promised.

Drive units will be available to ship per manufacturer 9/19/13 as confirmed 9/7/13.

Jones indicates that weight pipe was not with order, although we have pictures showing that it shipped. In an effort to bring this to an amicable closure, we will reship weight pipe via UPS.


Other items thought to be missing were found with the order. Should this be the case with weight pipe, please advise.
What By When How Much
1. Will upgrade to pontoon brackets. Sep 22, 2013 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Comment: by raimie_n — Online mediator
    • On: 10-23-2013
    View more
  • I had a bad experience with ACE on a purchace last year. I stupidly bought their claim that the credit card machine was down and sent in a check, so I had no recourse when they shipped me wrong parts with a new hoist. Instead of just correcting their mistake and saying they were sorry, they tried to blame me and get me to pay more. They even wanted me to pay to ship back the wrong parts before they would send me the right stuff. Absurd business practice when I had just sent them $5500.

    Because of their mistake I got to pay my install crew and electrician to come back a second time, and what should have taken one day, ended up taking about 2 weeks since they took so long to resolve the problem. They didn't make everything right either, but I was so sick of dealing with them that I ended up getting some of the missing hardware at a local store.

    I also caught them in multiple lies thoughout the painfull 2 weeks of back and forth discussions to get things straightened out. For example: Kristy is the owner, not the admin... First call she was the admin and couldn't help me. A couple calls later, she is the owner...
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