Public Mediation

ABC Warehouse Dispute

R. O. vs. Abc Warehouse
6026 S Westnedge Ave, Portage, Michigan, 49002-2801, United States
Amount Involved: $1,400.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3584823
    • Amount Involved: 1,400.00
    • Filed On: Jun 03, 2014
    • Posted On: Jun 14, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Contract / Agreement dispute
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased a Whirlpool Stove on 2/19/11 and have had going on 8 repairs for it with no satisfaction. It has been out of service for 3 weeks at this time 6/3/14 and Diamond Repair has not been able to fix it. We purchased the extended warranty. ABC refuses to admit this stove is a lemon and will not give me any credit toward a new stove from a different manufacturer. I have called the local ABC where it was purchased, ABC Corporate and they are saying it can still be fixed. Also, I have called Whirlpool Corporate to complain about this defective stove. It has had gas leaks, shorts out and flips the electrical breaker every time I try to use it. I feel that this has been handled very poorly."
...
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Additional Communication Between Claimant and Abc Warehouse Hide
  • Jun 23, 2014, ABC Warehouse (responding party) added:

  • Mr. and Mrs. Ozmun,

    I do apologize for any misunderstanding with your claim. I was under the impression that if the unit was fixed on the last service call that you would be satisfied. I do understand that the stove did take longer to fix then expected. As a result, you were forced to eat out for several weeks. I have talked to my supervisor and he has agreed to cover some of those costs for you. If you would please call me at the store to talk about what might be a fair amount. Hope to hear from you soon to take care the issues you have had during the process.

    Thank You

    Tylar Robison
    Store Manager
    Abc Warehouse Portage, MI
    269-327-9902

What Claimant Wants Hide
1. Compensation: Not having a working stove multiple times & now for 3 weeks Jun 25, 2014 $1,000.00
2. Pay me for my time: For all calls made & time waiting on repairs Jun 25, 2014 $400.00
3. Other – Copy claim to regulators Jun 25, 2014 $14.99
4. Other – Pay for claim posting cost Jun 25, 2014 $7.99
5. Other – Physical delivery charges Jun 25, 2014 $2.99
Cash total : $1,425.97
  • 0
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Respondent's Counteroffer

There has been no response to this claim from ABC Warehouse. This claim will remain posted until resolved
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  • Comment: by Tylar Robison — Online mediator
    • On: 06-19-2014
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  • I talked to Mr. and Mrs. Ozmun in the store before the last service call and thought we had come to an understanding. What I thought we had agreed to was if the unit was fixed on the last service call the issue would be resolved. I do agree it took longer then we would have liked to be repaired because of multiple repairs that needed to be done. As far as I know the unit is working now. Please contact myself at the store to talk further about a fair resolution.

    Thank You

    Tylar Robison
    Abc Warehouse
    Portage Mi
    269-327-9902
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