Public Mediation

Sony Scams Seniors! Sony Corporation-Dispute-#4512873

M. T. vs. Sony Corp Of America Inc
550 Madison Ave Fl 33, Manhattan, New York, 10022, United States
Amount Involved: $400.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 4512873
    • Amount Involved: 400.00
    • Filed On: Jul 12, 2012
    • Posted On: Jul 23, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
View less
Rate or Review on Sony Corp of ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Purchased a Sony television at Best Buy for $400. Television lasted less than 2 years and is broken. (A red line appeared first, then images became blurry, then colors were completely confused.)

Certainly there is a defect in a television that lasts less than 2 years.

Called Sony and Best Buy. Sony offered a used television for $200 or service at my own expense. Service begins at $150 for diagnostic before any work is even performed.

I have a Samsung that has lasted for over 15 years and a Sanyo that is going on 10.

I am retired and on a fixed income. I can't afford $400 for a new television every year.

You can be sure this was my last Sony!

Terrible product. Terrible customer service.

They should be ashamed."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Sony Corp Of America Inc Hide
  • Jul 12, 2012, () added:

  • Hello Marie, I apologize if Sony has done or said anything to make you feel like this. Please send us your Event ID number. We would like to review it to make sure the file was handled properly and we took everything into account we should have. Our email address is SonyListens@am.sony.com Thanks, Scott Fuentes =~)

  • Jul 19, 2012, () added:

  • Hello Ms. Taylor,
    Good afternoon. With the information you have provided us, we have been unsuccessful in locating a file for you in our system. The address you supplied us with is a business. Please email you phone number, model and serial number of the TV and a copy of your receipt to sonylistens@am.sony.com.

    On behalf of Phil Petesica, we would be happy to review this further for you.

    Best Regards,
    Sarah Kepler

  • Jul 23, 2012, Claiming party added:

  • Sony Bravia television, Model: KDL32BX300; Serial: 8304753; paid $430.30 at Best Buy #441 in Attleboro, MA

    My mom has mailed the receipt to me and I will scan it and e-mail it to you as soon as I receive it. (She does not have Internet service, so I am helping her with communication.)

    The television was actually purchased on my brother's credit card and my mom paid him back in cash.

    Thank you for your attention in this matter.

    Sincerely,

    Patrick A. Taylor

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Fix faulty unit Aug 15, 2012 N/A
2. Replace: Replace defective part or unit Aug 15, 2012 N/A
Cash
1. Refund: Purchase price Aug 15, 2012 $400.00
2. Other – Copy claim to regulators Aug 15, 2012 $14.95
3. Other – Pay for claim posting cost Aug 15, 2012 $7.95
4. Other – Physical delivery charges Aug 15, 2012 $2.99
Just make me happy!
Claimant invites Sony Corp of America Inc to make a fair offer to resolve this complaint.
Cash total : $425.89
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sony Corp of America Inc. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim