Public Mediation

Disappointed client vs. Cachet Partners Group

G. B. vs. Cachet Partners Group
7600 27 Hwy Unit 5A, Woodbridge, Ontario, L4H 0P8, Canada
Amount Involved: $4,000.00
    • Claimant Seeks: View.
    • Claim #: 4074041
    • Amount Involved: 4,000.00
    • Filed On: Feb 13, 2017
    • Posted On: Feb 24, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I joined Cachet Partner Group in Dec 2015 mainly for the great interest rate they were offering on mortgages. I went for an interview with there mortgage specialist, Mortgage Alliance on Jan 9 2016 to discuss terms etc. She was supposed to email me more information on this however I have not heard from her again. I have called and sent several emails to Cachet and the only response I have had is "our Customer Service team will be responding to you soon" until I put in a complaint with the Better Business Bureau. I have now purchased a home and obtained a mortgage elsewhere and would like a full refund of my investment."
...
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Additional Communication Between Claimant and Cachet Partners Group Hide
  • Feb 25, 2017, Claiming party added:

  • I have agreed to a cash settlement of 2500.00 plus a 4 year membership at no additional cost to me.

  • Mar 04, 2017, Claiming party added:

  • Issue has been resolved.

  • Aug 08, 2017, Claiming party added:

  • I have still not received the compensation as promised several months ago and as this appears to be the normal business practice for this company request a full refund of the principle amount as shown and prefer nothing to do with this company in future.

  • Aug 16, 2017, Claiming party added:

  • I was informed "AGAIN" that "a check was in the mail" on July 19 and as of August 16 have not received anything from Cachet Partners Group.
    It has now been over a year since my first complaint.

What Claimant Wants Hide
1. Refund: Initial fee Feb 28, 2017 $4,000.00
2. Other – Pay for claim posting cost Feb 28, 2017 $7.99
Cash total : $4,007.99
  • 0
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Respondent's Counteroffer Hide
Message from Cachet Partners Group: As of June 30 2017 I have not received the compensation agreed upon after being told several times I would receive it via e-tranfer "shortly"
This has been going on for several months now and I would like to reopen this claim and request full compensation as originally requested.
What By When How Much
1. Refund: Initial fee Feb 28, 2017 $4,000.00
2. Pay for claim posting cost Feb 28, 2017 $7.99
Cash total : $4,007.99
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Question: by Curious Joseph (180 points) — Online mediator
    • On: 07-31-2017
    View more
  •  Also how did you pay for $4000 anyways? Wire transfer cash Visa? You're leaving out very important details here and it's making me nervous. Please provide more details I don't waste my time. And another thing have you tried going there knocking on the damn door? That's if I lost foreground I'd be down thereDid you do a credit check report? Did she ask you to check your credit history?
  • Question: by Curious Joseph (180 points) — Online mediator
    • On: 07-31-2017
    View more
  • Did you do a credit check report? Did she ask you to check your credit history?
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