Public Mediation

philadelphia auto superstore-Dispute-#2195690

M. M. vs. Philadelphia Auto Superstore
1571 E. Erie Ave. Philadelphia Pa 19124, Philadelphia, Pennsylvania, United States
Amount Involved: $7,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Philadelphia Auto Superstore
    • Claimant Seeks: View.
    • Claim #: 2195690
    • Amount Involved: 7,000.00
    • Filed On: Apr 11, 2012
    • Posted On: Apr 22, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Hello,

My reason for filling this claim. back in April of 2010 I purchased a car from the philadelphia auto superstore for $12,999.00. September 12, 2011 the car caught fire. The next day i called the place i brought the car from and a guy picked up me: may i speak to a supervisor. he:say speaking! me:im calling because i purchase a car from your car lot and it and only had it for 1 1/2 and it caught fire he: that's not my problem u should've had a warranty. me: i understand that it may not have been your fault but i paid yal $12,999.00 for this car im just asking if yall can at least accommodate me with at least a partial refund cause it didnt even last for a good 2years i never had this problem wit any of my other cars....(cuting me off/not leting me finish)he: OK THAT NOT MY PROBLEM I DON'T CARE WHAT YOU SAY I'M NOT GIVING YOU NOTHING IN YOU CAN DO WHATEVER YOU WANT I SALE 50 CARS EVERY MONTH!!!HE slams the phone in my ear. After that I decide to try and get another car at a dealership. The sale man ask if i ever financed a car before i said yes so he ran my credit and it doesnt show on my credit report so i decided to contact the bank the car was finance thru. I ask them why my payments was not reported to the credit beareu? They ask for my ssn i gave it to them they couldnt pull my acct up from my ssn. So after giving them additional information they said the ssn the AUTO SUPER STORE gave was incorrect. After that i had no choice but to go thru with financing another car at a APR %12.9 instead of a APR %6.99 . At this point my credit rate is not where it should be from me financing a car because the PHILADELPHIA AUTO SUPER STORE DID NOT GIVE THE BANK (WESTLAKE FINANCIAL) THE CORRECT SSN.... SO NOT ONLY DID THEY SELL ME A CAR THAT HAD A WIRING PROBLEM THAT WAS CONFIRMED BY THE COLLISION DEPARTMENT (REEDMAN TOLL) BUT THEY ALSO GAVE THE INCORRECT SSN TO THE BANK....AT THIS POINT IM ASKING FOR THIS A SETTLEMENT! I AM VERY VERY UPSET AND WANT THIS TO BE RESOLVED!


MYKIESHA MCCLENDON

vs

PHILADELPHIA AUTO SUPER STORE
1571 E.EIRE AVEVENU
PHILADELPHIA, PA 19124
215-831-8800"
...
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What Claimant Wants Hide
1. Compensation: at least half of what i paid for the car. Apr 26, 2012 $7,000.00
2. Other – Copy claim to regulators Apr 26, 2012 $14.95
3. Other – Pay for claim posting cost Apr 26, 2012 $7.95
4. Other – Physical delivery charges Apr 26, 2012 $2.99
Cash total : $7,025.89
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We regret the customer's experience, however it occured a year and a half after she bought the vehicle. We are not sure of her maintaining the vehicle, but it seems the car was more than road worthy until the fire. The problem seems like it could be with the manufacturer, otherwise it is reasonable to believe the fire would have occured shortly after she bought it. We have no record of a discrepancy with her social security number. That appears to be a problem with the bank/lender. We hope this explanation was helpful."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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