Public Mediation

Cambridge Accounting Service vs. Versacheck.Com

Their product damaged 2 very expensive ink printers.

Cambridge Accounting Service vs. Versacheck.Com
16885 W Bernardo Dr Ste 290, San Diego, California, 92127-1610, United States
Amount Involved: $769.99
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1229844
    • Amount Involved: 769.99
    • Filed On: Dec 14, 2017
    • Posted On: Dec 25, 2017
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I bought 3 972A micr cartridges from versacheck in October. Literally within hours of installing one of the cartridges, my printer malfunctioned with a serious print problem. I had warranty techs and servicemen work on the printer 3 times over the course of 3 months, as parts were delivered time and again. They replaced every part, to no avail. Office Depot very generously volunteered to replace the printer. Thinking that in no way could these "New" micr cartridges be responsible, I loaded them again into my new printer. Literally from one page print to the next, within a course of minutes, the printer malfunctioned with "Exactly" the same print errors. Versacheck was unconcerned, said they weren't responsible if their product damaged a printer, and that they had no supervisor "who was interested in speaking with me." These printers were over $700.00 each, not cheapies"
...
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Claimant timeline (1) - Hide
  • 12-08-2017 — Bad Micr Ink
What Claimant Wants Hide
1. Recovery of Losses: HP Pagewide Pro MFP 477dw Dec 29, 2017 $769.99
2. Other – Pay for claim posting cost Dec 29, 2017 $14.99
Cash total : $784.98
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Respondent's Counteroffer

There has been no response to this claim from VersaCheck.Com. This claim will remain posted until resolved
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  • Contributed Solution: by Sophie Blythe On 01-02-2018
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    Let me get this straight: Versacheck.com sold you MICR ink cartridges that damaged two printers. I read your complaint carefully and it seems as if a) we should be impressed by Office Depot's commitment and integrity b) we should be very unimpressed by that of VersaCheck.com. It would be stretching credulity to think that the MICR cartridge wasn't responsible. VersaCheck's customer service representative may not be interested in resolving this issue but VersaCheck's CEO and legal counsel should be VERY interested in finding out what went wrong, taking the product off the market if necessary, and compensating you properly - before they end up with a class action suit or action by the FTC. Good grief.
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